GM, Customer Experience & Capability

Sheffield Group; Wellington; On-site; NZD 180,000 - 270,000; Full time

Job summary

Central Districts Water in Wellington is seeking an executive to lead customer and capability, reporting to the Chief Executive, and to drive customer experience, digital delivery, and people operations.

On day one, 54,000 connections become our customers as we establish the new organisation from three councils, and you will design the service model, billing approach, and digital platforms, while guiding the workforce transition and culture.

Qualifications

• We are looking for an executive who can develop and deliver a coherent strategy for customer, digital and people portfolios, with senior experience in customer experience or service delivery.
• Credible capability in workforce transition, culture building and health and safety leadership.

Responsibilities

• Lead the customer facing and people facing heart of Central Districts Water.
• Design and stand up the customer service model, the contact centre arrangements, the billing and customer communications approach, and the digital and data platforms that support them.
• Lead the transfer of employees from three councils into one organisation, building a single culture and safe working environment.

Job description

Central Districts Water in Wellington is seeking an executive to lead customer and capability, reporting to the Chief Executive, and to drive customer experience, digital delivery, and people operations.

On day one, 54,000 connections become our customers as we establish the new organisation from three councils, and you will design the service model, billing approach, and digital platforms, while guiding the workforce transition and culture.