General Manager People

Chubb Insurance Hong Kong; Wellington; On-site; NZD 180,000 - 240,000; Full time

Job summary

Chubb Insurance Hong Kong seeks an experienced Senior HR leader to shape the people strategy for its fastest-growing Life Insurance operations in New Zealand. You will report to the CEO and collaborate across Asia Pacific HR while remaining accountable to the NZ Exec team.

You’ll lead culture, workforce planning, org design, succession, talent, ER, governance, and the HR engine, including responsible governance of people data and AI-driven transformation.

Qualifications

• Senior HR leader responsible for the people strategy and governance.
• Lead AI adoption and workforce implications within HR processes.
• Oversee HR operations, payroll, governance, and compliance with NZ employment law.

Responsibilities

• Partner with the CEO, Exec team, and regional HR to deliver the people strategy.
• Lead future of work thinking for AI adoption and workforce transition.
• Advise CEO and senior leaders on performance, leadership effectiveness, and complex people matters.
• Own talent and succession, including recruitment strategy and workforce segmentation.
• Drive workforce engagement and inclusion metrics across the organisation.
• Oversee employee relations, governance, and fair conduct according to NZ law.
• Run HR operations end to end, including payroll oversight and analytics.

Skills

Leadership

People strategy

AI governance

Talent management

Employee relations

People analytics

HR operations

Payroll oversight

Tools

HR systems

Payroll systems

People analytics tools

HR data governance

Job description

About the role

You'll sit on the Executive Leadership Team of the fastest growing Life Insurance company in New Zealand, reporting to the CEO, shaping the people strategy that drives the business rather than sitting alongside it.

Chubb is a multinational insurer with a complex APAC and global structure, so this isn't simply running HR for a standalone NZ business. You'll work within a matrix, partnering with Asia Pacific HR, while staying accountable to the NZ CEO and Exec team.

Your remit covers the full senior HR spread including culture, workforce planning, org design, succession, talent, ER, governance, and the HR engine behind it all.

You're also the one leading the people implications of AI and automation across the business, job redesign, skills uplift, and the responsible governance of people data.

What you'll own

• Partner with the CEO, Exec team, and Regional HR to build and deliver the people strategy aligned to local and regional priorities
• Lead the future of work thinking for AI adoption: job redesign, workforce transition, skills uplift, and governed use of AI in people processes
• Act as trusted adviser and coach to the CEO and senior leaders on performance, leadership effectiveness, and complex people matters
• Own talent and succession, including workforce segmentation and the recruitment strategy behind it
• Lead the workforce performance and employee engagement plan, and drive measurable progress on inclusion and employee experience
• Oversee employee relations, governance, and fair conduct, aligned to NZ employment law
• Run HR operations end to end, including payroll oversight, systems, and people analytics that inform executive decisions

What success looks like

• A commercially aligned people strategy that contributes to the execution of the business strategy, that leaders actually use
• A strong leadership pipeline with solid succession coverage for critical roles
• Measurable uplift in digital and AI related capability across the business
• An HR function that's trusted, well governed, and efficient to deal with
• Confidence from the CEO, Exec team, and regional stakeholders that people risk is well managed