Full-Time Retail Sales Assistants

Petdirect; Queenstown; On-site; NZD 26,000 - 37,000; Full time

Benefits offered by this job

Staff discount

Incentives

Snacks & team lunches

Collaborative culture

Job summary

Petdirect is opening a brand-new Queenstown store and seeks a full-time Retail Sales Assistant to deliver exceptional service and expert product knowledge. You’ll greet customers, assist with purchases, answer questions, and keep the store welcoming and well-organised.

The role involves 40 hours per week, Tuesday to Saturday, with weekend and holiday flexibility. You’ll be part of a vibrant NZ-owned team committed to pet lovers and their companions.

Qualifications

• Customer-facing experience with a focus on service.
• Ability to engage customers and drive sales through product recommendations.
• Clear, friendly communication and a team-focused approach.
• Willingness to work as part of a team and contribute positively.
• Strong organisational skills to multitask in a busy retail setting.
• Interest in or knowledge of pet products to advise customers.
• Flexibility to work weekends, holidays and varied shifts.
• Proficiency with point-of-sale systems and retail software.
• Retail store experience is a plus but not required.
• A passion for animals is essential.

Responsibilities

• Welcome customers into the store and offer assistance on products.
• Help customers find the right products, explain promotions, and upsell where appropriate.
• Develop knowledge of products to provide accurate information and recommendations.
• Ensure products are well-displayed and shelves are stocked and tidy.
• Operate the cash register and handle transactions accurately.
• Assist with stock replenishment, inventory checks and reporting discrepancies.
• Collaborate with the team to ensure smooth store operations.
• Follow health and safety regulations and store policies.

Skills

Customer Service

Sales skills

Communication

Team player

Organisational skills

Product knowledge

Flexibility

POS systems

Retail experience

Animal lover

Tools

POS systems

Job description

ROLE SUMMARY

We are Petdirect, a one-stop shop for all your pet needs - both online and in-store. Our vision is to lead the pack in making it easier for Kiwi pet parents to provide the best life for their pets. As we grow our bricks-and-mortar presence, we’re not just opening stores, we’re creating vibrant, connected community hubs built on education, authenticity, and heart. We’re committed to delivering an exceptional shopping experience, whether online or in-store. Proudly NZ-owned and operated, we’re a passionate team of PetSters dedicated to helping pets and their people live happier lives.

We are looking for an enthusiastic and dedicated, animal-loving, Full-TimeRetail Sales Assistant to join our team at our brand-new Queenstown retail store. This role offers a fantastic opportunity to be part of a dynamic retail environment, helping to shape the in-store experience and supporting the daily operations.

As a Retail Sales Assistant, you will play a vital role in providing an exceptional shopping experience for our customers. You will be the face of our brand, assisting customers with their purchases, answering their questions, providing expert knowledge, and ensuring that our store is a welcoming and well-organised environment.

The store will be open seven days a week, and the position we have available is 40 hours a week, working Tuesday to Saturday, 9.45am to 6.15pm. Having the flexibility to work weekends, public holidays, and varying shifts will be essential in this role.

This is a great opportunity for someone who is passionate about retail, enjoys interacting with people, loves animals, and is eager to contribute to the success of our store.

KEY RESPONSIBILITIES

Attitude is key in this role. At our core, we are a values-driven business. We seek individuals who embody our principles: those who strive for excellence while staying grounded. We value every person and believe in doing what's right. We appreciate those who act like owners and go the extra mile in everything they do. It's the extra 1% that makes a difference.

• Customer Service: Welcome customers into the store, offering assistance and advice on products. Handle customer inquiries and resolve any issues in a friendly and professional manner. The customer is at the forefront of everything we do.
• Sales Support: Assist customers in finding the right product to meet their needs, provide information on promotions, and suggest additional items to enhance their shopping experience. Achieve sales targets and contribute to store profitability.
• Product Knowledge: Develop a thorough understanding of the products we offer to provide accurate information and recommendations to customers.
• Merchandising: Ensure that products are well-displayed, shelves are fully stocked, and the store is clean and organised. Assist with visual merchandising to create an appealing shopping environment.
• Checkout Operations: Operate the cash register, handle transactions accurately, and process returns or exchanges according to company policies.
• Inventory Management: Assist with stock replenishment, inventory counts, and reporting any discrepancies to the management team.
• Team Collaboration: Work closely with your fellow retail PetSters to ensure smooth store operations and support the overall goals of the store.
• Compliance: Follow all company policies and procedures, including health and safety regulations.

SKILLS AND EXPERIENCE REQUIRED

• Customer Service Skills: Previous experience in a customer-facing role, with a strong focus on providing excellent service.
• Sales Skills: Ability to engage with customers, understand their needs, and drive sales through effective product recommendations.
• Communication: Excellent verbal communication skills with a friendly and approachable demeanour.
• Team Player: Willingness to work as part of a team and contribute to a positive work environment.
• Organisational Skills: Ability to multitask and manage time effectively in a busy retail setting.
• Product Knowledge: An interest in or willingness to learn about the products sold in the store.
• Flexibility: Availability to work flexible hours, including weekends, holidays, and varying shifts as needed.
• Technical Skills: Basic proficiency in using point-of-sale (POS) systems and familiarity with retail software.
• Retail Store Experience: Previous experience in retail or customer service is a plus, but not required.
• Animal Lover: A passion for animals is essential.

OUR STANDARDS

• Seek 1%ers: We embrace continuous learning and strive to improve every day, no matter how small the gain.
• Act with purpose: We are intentional in our decisions and actions, always keeping the customer at the centre.
• Be collaborative: We work as one team - respectfully, openly, and with a shared commitment to success.
• Take responsibility: We own our actions and outcomes, demonstrating accountability at every level.
• Get it right: We hold ourselves to high standards by prioritising quality and accuracy in everything we do.

BENEFITS

• A generous staff discount to spoil your pets.
• Monthly performance incentives based on sales and service KPIs.
• All-day snacks, shared morning teas, and team lunches.
• A supportive, fun, and people-focused work culture.

ABOUT PETDIRECT

We are a team of pet enthusiasts dedicated to making life easier for pet parents. Our journey started as an online-only business, but we have now expanded into brick-and-mortar retail, with our first four stores now open and ambitious plans to grow our physical presence across New Zealand.

We pride ourselves on offering exceptional service, high-quality products, and expert advice to help Kiwi pet parents make the best choices for their furry family members. As we expand, our commitment remains the same: to be a trusted partner for pet lovers across the country.

Join us as we continue to build a market-leading e-commerce and retail experience for pet parents in New Zealand.

petdirect.co.nz