Franchise Success & Accounts Lead

Visory; Remote; NZD 70,000 - 90,000; Full time

Job summary

A progressive digital bookkeeping firm in Christchurch is seeking an experienced Account Manager who will act as the primary contact for franchise partners. Responsibilities include relationship management, operational delivery, and advocating for customer needs. The ideal candidate has 2–4 years of relevant experience, strong communication skills, and a commercial mindset. This role offers the chance to shape the future of finance operations and work in a flexible, high-growth environment.

Benefits

Flexible work environment

Opportunities for growth

Collaboration with experts

Qualifications

• 2–4 years’ experience in account management or franchise operations.
• Exceptional communication and relationship-building skills.
• Strong organizational and process-oriented mindset.

Responsibilities

• Act as the main point of contact for franchise partners.
• Build trusted relationships through proactive communication.
• Oversee consistent execution of workflows across franchise accounts.
• Represent the voice of the franchise network within the company.

Skills

Account management

Customer success

Communication skills

Relationship building

Organizational skills

Tools

CRM proficiency

Job description

A progressive digital bookkeeping firm in Christchurch is seeking an experienced Account Manager who will act as the primary contact for franchise partners. Responsibilities include relationship management, operational delivery, and advocating for customer needs. The ideal candidate has 2–4 years of relevant experience, strong communication skills, and a commercial mindset. This role offers the chance to shape the future of finance operations and work in a flexible, high-growth environment.