Food & Beverage Attendant

Pullman Hotels & Resorts; Auckland; On-site; NZD 45,000 - 60,000; Full time

Job summary

A leading hotel chain in Auckland is seeking a Food & Beverage Attendant to deliver exceptional guest experiences. You will engage with guests, manage food delivery, and ensure a warm atmosphere. Candidates should have at least 3 years of customer service experience and possess excellent communication skills. Join us for a dynamic role with numerous perks, including flexible work arrangements and discounts on dining.

Benefits

Access to Accor Academy

Flexible work arrangements

Exclusive discounts on dining and accommodation

Complimentary meals during shifts

Paid parking

Paid Birthday Leave

Paid Wellness Leave

Bonuses through Refer a Friend incentive

Parental Leave Scheme

Employee Assistance Program

Qualifications

• At least 3+ years in customer service with a guest-centric approach.
• Preferably with experience in medium to large restaurants; 5-star hotel experience is a bonus.
• Excellent communication skills, in person and on the phone.

Responsibilities

• Greet guests warmly and create memorable experiences.
• Deliver food & drinks and engage with guests.
• Anticipate guest needs and support your team.

Skills

Hospitality Experience

Customer Service

Communication Skills

Energetic & Reliable

Barista Skills

Job description

Company Description

Te Arikinui Pullman Auckland Airport, located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.

From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.

Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Māori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa’s unique culture and breathtaking landscapes.

Job Description

Our Food & Beverage Attendant role is all about energy, action, and delivering awesome guest experiences. If you love staying active, enjoy working in a team, and want to be part of something exciting - this is for you!

• Show Manaakitanga: Hospitality is about people - greet guests with warmth, make them feel at home, and create memorable experiences through genuine connections.
• An Active & Dynamic Role: You’ll be on your feet, delivering food & drinks, engaging with guests, and keeping service running smoothly.
• Be the Menu Expert: Share your knowledge of our offerings, provide recommendations, and enhance the dining experience with confident and thoughtful service.
• Stay Sharp & Think Ahead: Anticipate guest needs, support your team, and keep the energy high in a fast-moving environment.
• Teamwork is Key: Work collaboratively with colleagues to create a seamless and an enjoyable experience for every guest.
• Commitment to Safety: Understand food safety requirements, be mindful of allergies, and ensure every guest dines with confidence.
  
  

Qualifications

You will be:

• Hospitality Experienced: Preferably with experience in medium to large restaurants; 5-star hotel experience is a bonus
• Guest-Centric: At least 3+ years in customer service, with a passion for creating great guest experiences
• Confident & Clear: Excellent communication skills, in person and on the phone - including taking room service orders professionally
• Energetic & Reliable: Positive, proactive, and ready to lift the vibe of the team.
• Quick on Your Feet: Thrive in fast-paced settings, multitask with ease, and stay composed under pressure
• Barista-Skilled: Coffee-making skills are a huge plus!
  
  

Additional Information

Why Join Us?

• Access to Accor Academy and earn while you learn!
• Flexible work arrangements to suit your lifestyle
• Enjoy exclusive discounts on dining and accommodation worldwide
• Complimentary meals during shifts
• Paid parking at Park & Ride Auckland Airport
• Paid Birthday Leave & Paid Wellness Leave
• Earn bonuses through our Refer a Friend incentive
• Access Accor’s industry-leading Parental Leave Scheme
• Free and confidential access to our Employee Assistance Program
  
  

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.