Food and Beverage Attendant

Hilton; Taupo; On-site; NZD 45,000 - 55,000; Full time

Job summary

A leading global hospitality company is seeking a Food and Beverage Attendant in Taupo, New Zealand. The role involves ensuring high-quality service in restaurants and bars and upholding exceptional guest experiences. Ideal candidates will have a positive demeanor, strong communication skills, and at least one year of experience in hospitality. Relevant certifications and knowledge of food and beverage service are advantageous.

Qualifications

• Minimum of 1 year experience in a hotel or hospitality setting.
• Previous experience in a fine dining environment.
• Allergen awareness training is advantageous.

Responsibilities

• Receive orders and serve customer requests timely.
• Keep service area clean and tidy.
• Answer guest queries politely.

Skills

Excellent communication skills

Friendly and positive disposition

Committed to delivering exceptional guest service

Knowledge of alcoholic beverages

Barista certification

Food hygiene experience

Flexibility and reliability

Tools

Electronic ordering systems (POS)

Job description

What will I be doing?

As a Food and Beverage Attendant, you will be responsible for upholding the highest quality standards for the food and beverage operations inside of our restaurants, bars and banquets facilities, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks:

• Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required
• Understand menu content, any menu changes, and promotional activities
• Keep your service area clean, tidy, and well-prepared
• Efficiently manage the proper settlement of all customer accounts
• Answer Guest queries in a polite and helpful manner

What are we looking for?

Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• FFriendly, positive, energetic disposition
• Committed to delivering exceptional guest service
• Motivated to learn new skills and techniques
• Smart and tidy, in appearance
• Positive and willing to participate on a team and work with a winning attitude
• Excellent communication skills in the local language
• Flexible, reliable, and responsive to a range of work situations
• Prepared to manage a variety of customer types, inquiries, and complaints
• Minimum of 1 year of experience in a hotel or hospitality setting
• Previous experience in a fine dining environment
• Knowledge of alcoholic beverages and drink preparation
• Barista certification is advantageous
• Previous food hygiene experience
• Experience with electronic ordering systems (POS)
• Allergen awareness training is advantageous
• Awareness of Responsible Service of Alcohol (RSA) is advantageous

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!