Eyecare Manager - Opsm

Opsm; New Zealand; Hybride; NZD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Hybrid working environment

Product allowance

OneSight volunteering

Career opportunities worldwide

Résumé du poste

Luxottica in New Zealand is seeking an Area Eyecare Manager to lead our in-store Eyecare strategy from Auckland with regional travel across the country. You will coach and mentor Optometrists, raise clinical standards, and partner with regional managers and retail teams to deliver exceptional eyecare and customer experience.

The ideal candidate has an Optometry degree, at least 4 years of practice, and proven leadership with strong communication and relationship-building skills.

Qualifications

• Guide and mentor optometrists delivering best clinical examinations and customer experience.
• Lead optometry teams to build strong relationships with customers.
• Develop optometrist skills and knowledge; act as leaders.
• Ensure staff understand best practice processes, quality standards, clinical excellence, methods and procedures.
• Ensure appropriate skills, knowledge and practice has been undertaken by our optometrists in the clinical diagnosis and treatment of visual conditions, to QA benchmark.
• Working with the operations and product teams to deliver services and solutions to customers through our Optometry teams.
• Ensure customer feedback is communicated effectively throughout the business.

Responsabilités

• Coach optometrists to deliver clinical examinations and customer experience.
• Develop relationships with customers and lead optometry teams.
• Ensure continuous development of optometrist skills and knowledge.
• Promote best practice processes and quality standards within the clinic.

Connaissances

Influential leader

Customer focus

Stakeholder management

Driver's license

Travel readiness

Energetic and driven

Coaching and mentoring

Formation

Optometry Degree

Description du poste

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

You are a passionate and influential leader with a strong customer and Eyecare focus and also possess excellent relationship building skills. Reporting to the Country Eyecare Manager New Zealand, the Area Eyecare Manager New Zealand is an In-store Coach, providing Optometrists with one-on-one professional and clinical support, coaching, and mentoring around key initiatives from the Eyecare Strategy.

This role involves ensuring the highest standards of Clinical Eyecare & Customer Experience through the optimum use of specialized clinical equipment, skills and knowledge and connecting closely with our Regional Managers and retail teams. The position is based in Auckland but will require regional travel.

Requirements for Success

• Guide and mentor optometrists to continually deliver the best possible clincal examination, customer experience and solution.
• Lead our optometry teams towards building stronger relationships with our customers
• Continually develop the optometrist skills and knowledge to ensure customers’ expectations are exceeded and optometrists are seen as leaders in their field
• Ensure our optometrists and managers understand best practice processes, quality standards, clinical excellence, methods and procedures.
• Ensure appropriate skills, knowledge and practice has been undertaken by our optometrists in the clinical diagnosis and treatment of visual conditions, to quality assurance benchmark.
• Working with the operations and product teams to ensure the optimal delivery of services and solutions to customers through our Optometry teams.
• Ensure customer feedback is communicated effectively throughout the business.

Skills & Experience

• Influential leader with a strong customer focus
• Strong communication skills and stakeholder management, both internally within Luxottica and externally
• Valid driver’s license and the ability to travel from Melbourne Metro to regional areas as required.
• Someone that can travel extensively and is happy to be on the road
• You will be energetic, engaging, driven by success, passionate and thrive working in a fast-paced environment
• Be a a natural coach who motivates, guides, inspires and challenges your team

Optometry Degree

Years of experience required:

• 4 years in Optometry

What will be challenging in this role?

• Delivering eyecare innovation strategy locally whilst supporting the engagement of optometrists in the roll out of new technology.

Working at Luxottica

A career with Luxottica will offer you rewarding experiences and the opportunity to develop your skills every day.

• A generous yearly product allowance for you to spend across our portfolio of brands
• Global volunteering opportunities through our OneSight Foundation
• Wide range of career opportunities across the Luxottica family
• Options for a hybrid working environment

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.