Emergency Department Acute Capacity and Flow Manager

North Island - Waikato Hamilton; Hamilton; On-site; NZD 110,000 - 150,000; Part time

Job summary

Health New Zealand | Te Whatu Ora is seeking an experienced senior ED nurse to lead capacity and patient flow in a busy Emergency Department in Hamilton. This fixed-term role (to June 2027) offers part-time, rotated rostered shifts and a focus on safety, equity and culturally safe practice.

You will provide visible clinical leadership, coordinate admissions/transfers/discharges, and balance demand with capacity while working with nursing, medical and operational leaders to reduce wait times and

Qualifications

• Registration with the Nursing Council of New Zealand; current practicing certificate
• Significant ED nursing experience post-registration
• Experience implementing Te Tiriti o Waitangi in action

Responsibilities

• Provide senior on-thefloor leadership in the Emergency Department
• Lead real-time patient flow, capacity and escalation
• Coordinate admissions, transfers and discharges
• Make timely operational decisions with clinical and operational leaders
• Champion patient safety, equity and Te Tiriti o Waitangi

Skills

ED leadership

Data-driven decisions

Cross-functional collaboration

Quality improvement

Te Tiriti o Waitangi knowledge

Adult teaching principles

Microsoft Office proficiency

Education

Nursing Council of NZ registration (RN) with current practicing certificate

Tools

Microsoft Excel

Microsoft Word

Job description

Emergency Department Acute Capacity and Flow Manager

• Fixed Term to June 2027
• Part time - rotated rostered shifts
• We are seeking an experienced and motivated senior nurse to join our leadership team as an Acute Capacity and Flow Manager

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

This senior onthefloor leadership role focuses on real time patient flow, safety and capacity management in a busy Emergency Department. This is a Fixed Term position to June 2027.

Youll provide visible clinical leadership, make rapid operational decisions, coordinate admissions, transfers and discharges, and work closely with nursing, medical and operational leaders to balance demand and capacity. The role champions patient safety, equity and culturally safe practice, uses data to inform decisions, and leads improvement initiatives that reduce wait times and improve patient experience.

Ideal for an experienced senior ED nurse looking to step into advanced system leadership and make a tangible impact every shift.

Key Responsibilities

• Provide senior onthefloor leadership in the Emergency Department.
• Lead real time patient flow, capacity and escalation.
• Coordinate admissions, transfers and discharges.
• Make timely operational decisions with clinical and operational leaders.
• Champion patient safety, equity and Te Tiriti o Waitangi.

The salary for this position will be based on experience and in line with the Nursing and Midwifery Collective agreement.

About the Team/Service

The Waikato Emergency Department is a large, fastpaced and highly skilled multidisciplinary team delivering care to a diverse and complex population. The team includes experienced emergency nurses, nurse practitioners, medical staff, allied health professionals, healthcare assistants and administrative staff, all working together to provide safe, timely and equitable care.

Leadership within the ED is collaborative and visible, with strong partnerships between Charge Nurse Managers, Nurse Managers, Flow Managers, Emergency Physicians in Charge and Duty Managers. Decisions are made in real time with a shared focus on patient safety, staff wellbeing and system flow.

The ED values teamwork, mutual respect and open communication, and supports staff to work at the top of their scope. There is a strong commitment to equity, cultural safety and Te Tiriti o Waitangi, with a focus on improving outcomes for Māori, Pacific peoples and other populations experiencing inequity.

Staff are supported through onthefloor leadership, education, coaching and quality improvement initiatives, and there is an embedded culture of learning, reflection and continuous improvement. The team takes pride in supporting one another during periods of high demand while maintaining professionalism, compassion and manaakitanga.

Joining the ED leadership team provides the opportunity to work alongside dedicated, resilient and valuesdriven clinicians, contributing to a service that plays a critical role in the wider hospital and regional health system.

About Hamilton

Waikato Hospital is a major regional hospital in Hamilton and is a leading tertiary teaching hospital located in Hamilton, New Zealand, serving as the regional hub for the Midland area, which includes the Waikato, Bay of Plenty, Lakes, Tairawhiti, and Taranaki districts. With around 722 inpatient beds, 22 operating theatres, and a dedicated outpatient clinic and procedure centre, Waikato Hospital provides comprehensive hospital services, including radiology, laboratory, and pharmacy. As a major teaching hospital with affiliations to the University of Auckland, University of Waikato, and Wintec, it offers a dynamic learning environment and access to research opportunities. The hospital is equipped with advanced diagnostic and treatment facilities located on the Waiora Waikato Hospital Campus, with both road and air ambulance support.

Hamilton, where Waikato Hospital is situated, is a vibrant city nestled alongside the scenic Waikato River, offering a perfect mix of nature and culture. Explore the stunning Hamilton Gardens, home to themed gardens from Italy to Asia, or visit the Waikato Museum to delve into the region's rich history. The city also boasts the Hamilton Zoo, where you can walk through an aviary filled with native birds. Hamilton is a lively hub, with a variety of cafes, restaurants, and bars, along with events like rugby, cricket, and the famous National Agricultural Fieldays and Balloons over Waikato festival. With its vibrant atmosphere and proximity to outdoor adventures, Hamilton is an ideal place to live and work.

About you

To be considered for this position, you will be able to demonstrate the following qualifications, skills and experience:

• Registration with the Nursing Council of New Zealand; inclusive of scope of practice
• A current practicing certificate with the Nursing Council of New Zealand.
• Significant ED nursing experience post-registration.
• Experience administering and or managing projects or quality improvement activities
• Experience in implementing Te Tiriti o Waitangi in action
• Demonstrable knowledge of adult teaching and learning principles.
• Experience using Microsoft computer applications including word processing and excel

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.