Dentist: 4-Day Week, Clinical Freedom & Impact

Lumino Coastlands; Wellington; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working environment

Wellness incentives

Competitive total rewards

Job summary

Zimmer Biomet in Wellington seeks a Clinical Support Representative for Upper Extremities. The role supports surgeons and theatre teams with high-quality clinical service, ensuring the right Zimmer Biomet solutions are used for each patient. Travel within the lower North Island is expected.

The ideal candidate has a health-related degree and strong communication, organizational and learning abilities, with a proactive, solutions-focused mindset. A theatre environment background is desirable.

Qualifications

• Strong communication with clinicians and stakeholders
• Ability to quickly learn complex clinical and technical information
• Demonstrated organisational and time management skills

Responsibilities

• Provide high-quality clinical service and case support to surgeons and theatre teams
• Build relationships with surgeons, registrars, nurse unit managers, and CSSD teams
• Ensure appropriate utilization of Zimmer Biomet solutions by matching products to patients
• Lead in-service training and case management for nurses, registrars, and surgeons
• Support Sales team to achieve annual targets and participate in territory coverage as needed
• Assist with instrument set return and tracking after procedures
• Contribute to surgeon-specific workflow documentation and technical knowledge sharing
• Provide case support outside defined territory when required

Skills

Communication skills

Clinical credibility

Organisational skills

Time management

Learning ability

Proactive mindset

Education

Health/Nursing/Physiotherapy/Science/Business/Marketing degree

Job description

Clinical Support Representative - Upper Extremities

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on

• development opportunities
• robust employee resource groups (ERGs)
• a flexible working environment
• location specific competitive total rewards
• wellness incentives
• a culture of recognition and performance awards

We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

We're looking for a clinically driven Upper Extremities Clinical Support Representative to support surgeons, theatre teams and healthcare professionals in Wellington and the lower North Island. This role is ideal for someone who thrives in the operating theatre, enjoys being a trusted clinical partner, and takes pride in delivering exceptional patient-focused support.

You may come from an established orthopaedic or medical device clinical support background, or you may be an Allied Health professional (such as a Physiotherapist) with strong upper limb anatomy knowledge who is ready to transition into the medical device space. What matters most is your clinical credibility, attention to detail, and commitment to delivering outstanding support in high-pressure environments.

How You’ll Create Impact

• Support sales objectives by providing high-quality clinical service, advice and case support to customers
• Build and maintain strong professional relationships with surgeons, registrars, nurse unit managers, theatre staff, CSSD teams and other key stakeholders
• Drive appropriate utilization of Zimmer Biomet solutions by ensuring the right product is available for the right patient
• Manage nurse, registrar and surgeon engagement through lead identification, case management and structured product in-service training
• Ensuring timely return and tracking of instrument sets post-procedure
• Developing and maintaining surgeon-specific surgical technique and workflow documentation
• Provide case support outside your defined territory when required
• Actively support the Sales team in the execution of the Sales Plan and achievement of annual targets

What Makes You Stand Out

Essential

• Degree qualification in Health, Nursing, Physiotherapy, Science, Business, Marketing or a related discipline
• Strong communication skills with the ability to build trust and influence clinical stakeholders
• Ability to become technically proficient across the assigned product portfolio
• Excellent organisational and time management skills
• Ability to quickly learn and retain complex clinical and technical information
• A proactive, positive and solutions-focused mindset

Desirable

• Previous experience working in an operating theatre environment
• Working knowledge of the medical device or orthopaedic industry
• Previous experience in sales or clinical support (healthcare preferred)

Travel Expectations

• Frequent travel within the assigned territory (up to 90%)
• Occasional out-of-territory, or overseas travel as required

EOE/M/F/Vet/Disability