Cybersecurity Operations Analyst

DEFEND; Christchurch; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

KiwiSaver 3.5%

Health insurance (Southern Cross)

Mobile & broadband discounts

Flexible hybrid work

Home office allowance

EAP services

Job summary

DEFEND is looking for a Cybersecurity Operations Analyst to monitor, triage, and respond to threats across customers' digital environments. You will deliver actionable insights, educate users, and coordinate with internal teams to ensure rapid containment and remediation.

You will participate in a 24/7 on-call rotation, maintain thorough incident documentation, and produce clear customer reports. Strong threat intelligence and communication skills are essential to succeed in this role at DEFEND

Qualifications

• Experience in threat detection, incident response, and threat intelligence.
• Strong reporting and documentation abilities.
• Excellent communication and collaboration with stakeholders.
• Ability to operate in on-call rotation and 24/7 incident response.

Responsibilities

• Deliver security services by engaging, collaborating, and communicating with internal teams and stakeholders.
• Monitor security events and alerts to identify potential threats.
• Perform security alert triage, investigation, and analysis to assess severity and impact.
• Escalate incidents as necessary and conduct threat scope analysis to determine exposure.
• Perform impact analysis, document findings, and correlate threat intelligence for actionable insights.
• Prepare, review, and summarise customer reports to ensure accuracy and clarity.
• Respond to threats promptly, ensuring proper remediation processes are followed and recorded.
• Participate in a 24/7 on-call rotation, ensuring rapid response and service delivery during critical incidents.
• Maintain accurate documentation of all security monitoring and incident response activities.

Skills

Threat Detection

Incident Response

Threat Intelligence

Reporting Skills

Excellent Communication Skills

Remediation Techniques

Operational Readiness

Excellent Documentation Skills

Job description

At DEFEND, we build world‑class cyber resilience through engineered solutions and expert frontline defense. Our Cybersecurity Operations Analysts are the guardians of our customers' digital environments. Monitoring threats, delivering actionable insights, educating users and responding to incidents with precision and confidence.

In this role you’ll...

• Deliver security services by engaging, collaborating, and communicating with internal teams and stakeholders.
• Monitor security events and alerts to identify potential threats.
• Perform security alert triage, investigation, and analysis to assess severity and impact.
• Escalate incidents as necessary and conduct threat scope analysis to determine exposure.
• Perform impact analysis, document findings, and correlate threat intelligence for actionable insights.
• Prepare, review, and summarise customer reports to ensure accuracy and clarity.
• Respond to threats promptly, ensuring proper remediation processes are followed and recorded.
• Participate in a 24/7 on-call rotation, ensuring rapid response and service delivery during critical incidents.
• Maintain accurate documentation of all security monitoring and incident response activities.

Requirements

You’ll bring...

• Experience in Threat Detection
• Experience in Incident Response
• Experience in Threat Intelligence
• Reporting Skills
• Excellent Communication Skills
• Remediation Techniques
• Operational Readiness
• Excellent Documentation Skills

Benefits

About DEFEND:

Our dream at DEFEND is to improve everyday life by creating a cyber resilient world. Over the last few years, we’ve experienced phenomenal growth, working with a wide variety of customers and winning several industry awards, including Microsoft's Global Partner of theYear for 2025!

Why DEFEND?

We believe in investing in our employees’ growth and providing them with opportunities to advance their skills and careers. We offer a collaborative workplace culture, and we are committed to fostering an inclusive environment where innovative thinking is encouraged.

By joining our innovative and creative team you will have the opportunity to contribute a variety of cybersecurity outcomes, from culture & awareness of cyber resilience, through to offensive & defensive security. No matter what your role, everyone at DEFEND contributes towards our dream ofcreating a cyber resilient world.

The benefits of working at DEFEND

In addition to workingfor a growing, dynamic NZcompany, DEFEND offers the following benefits to all ourDEFENDers

• 3.5%Kiwisaveron top of your base salary

• Southern Cross Health Insurance coverage

• Mobile and Broadband discounts for yourself and family

• Flexible, hybrid work environment

• An allowance to contribute to your home office setup

• Access to EAP services to support youacross a range of wellbeing needs

Diversity & Inclusion:

At DEFEND, we celebrate a variety of perspectives and experiences. We know from experience that people from underrepresented groups often don't apply for roles they don't feel they meet all the criteria for. We’re committed to creating an environment that enables all our team to thrive.