Customer Support Advisor

Brandt Tractor; Hamilton; On-site; NZD 50,000 - 70,000; Full time

Job summary

A leading equipment dealer in New Zealand is seeking a proactive Outbound Customer Support Adviser for its Silverdale branch. The role involves reaching out to customers, providing information on parts and services, and ensuring a seamless service experience. Ideal candidates will have a passion for agriculture equipment, excellent communication skills, and previous experience in customer service or sales. Competitive salary, commission structure, and ongoing training opportunities are offered.

Benefits

Competitive salary and commission structure

Company vehicle & tools of trade

Ongoing training and professional development opportunities

Positive and supportive work environment

Employee discounts on service and Brandt products

Qualifications

• Previous experience in outbound customer service, telemarketing, or sales roles.
• Ability to build and maintain positive relationships with customers.
• Results-driven with a focus on achieving sales targets.

Responsibilities

• Conduct outbound calls to offer information on Brandt parts and services.
• Meet and exceed sales targets and KPIs related to parts and service sales.
• Assist customers in identifying their parts and service needs accurately.

Skills

Communication

Customer Service

Sales

Organizational Skills

Education

High school diploma or equivalent

Heavy equipment industry technical training or Certification

Tools

CRM software

Job description

Are you LOOKING FOR AN EXCITING CAREER OPPORTUNITY?

Our Silverdale branchis seeking a proactive and customer-oriented Outbound Customer Support adviser to join our Team. Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It’s our mission to enable our customers’ success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and the industry-leading brand John Deere.

About the role:

The primary responsibility of the Customer Support Adviser is to proactively reach out to customers, provide information on Brandt's parts and services, and ensure a seamless service experience. If you have a passion for agriculture equipment, excellent communicator, passion for customer service and sales, we invite you to apply for this exciting opportunity.

• Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
• Meet and exceed sales targets and key performance indicators (KPI’s) related to parts and service sales.
• Assist customers in identifying their parts and service needs accurately.
• Provide detailed information on Brandt parts, pricing, and service options.
• Collaborate with the service team to schedule appointments and allocate resources efficiently.
• Assist the customers in understanding the importance of routine maintenance and recommend appropriate services for their equipment needs.
• Maintain accurate customer interactions, orders, and service history records in our CRM system.
• Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
• Stay updated on the latest Brandt product releases, service offerings and industry trends.

About you:

• Previous experience in outbound customer service, Telemarketing, or sales roles.
• Excellent communication and interpersonal skills.
• Ability to build reports and maintain positive relationships with customers.
• Results-driven with a focus on achieving sales targets.
• Proficiency in computer systems and software used in customer relationship management (CRM)
• Ability to work independently and as part of a team.
• Strong organisational and time management skills.
• Ability to plan, develop, and communicate territory coverage to maximise sales potential.
• High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
• Ability to travel within the territory and work flexible hours.
• A valid driver’s license and a clean driver’s record are required.
• Previous Sales experience in agriculture parts and services preferred.

What we offer:

• Competitive salary and commission structure.
• Company vehicle & tools of trade.
• Ongoing training and professional development opportunities.
• Positive and supportive work environment.
• Employee discounts on service and Brandt products.

If this sounds like you, please apply today! Please note that we have multiple roles across our branches – for a full list, please check out our website: Brandt Careers | Jobs at Brandt.