Customer Services & Operations Consultant (Full-Time)

Avis Budget Group; Palmerston North; On-site; NZD 80,000 - 100,000; Full time

Job summary

A leading car rental service provider in Palmerston North is seeking a Rental Operations Agent. In this role, you'll interact with customers, complete rental transactions, and inspect vehicles. A full, clean, valid class 1 driver’s licence is essential. The position offers $25.11 per hour with additional sales incentives and a supportive work environment.

Benefits

Uniform and parking provided

Wellbeing programme including life insurance

Employee discounts on car rental

Qualifications

• Full, clean, valid class 1 driver’s licence is essential for this role.
• Previous experience within retail, hospitality, customer service or similar roles.
• Comfortable learning and using various computer systems.

Responsibilities

• Interact with customers at the counter.
• Complete rental transactions, contracts, and bookings.
• Inspect vehicles for damages and maintenance issues.

Skills

Customer service

Ability to work in a fast-paced environment

Valid class 1 driver’s licence

Job description

Overview

Based at our Palmerston North Airport Branch, we have a permanent, full-time position available, working 40 hours per week.

In your 40-hour week we would look to schedule you on 5 x 8-hour shifts during our operational hours which are 7 days a week (Monday – Sunday) between the hours of 7:30 am – 8:00 pm. You could be rostered to work mornings, afternoons, evenings, weekends and public holidays as required.

• Full Time, permanent position available - working 40-hours per week
• Palmerston North Airport based
• Supportive, friendly, and caring culture
• Entry level role with training provided
• Big international company with opportunity to move internally

About The Role

As what we call a Rental Operations Agent you will be involved in both front of house and back of house aspects of our business. At the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings. On the other hand, you will be inspecting vehicles for damages and maintenance issues, driving, and parking our cars. There may be a need to clean vehicles from time to time if need be.

What We Are Looking For

• Full, clean, valid class 1 driver’s licence is essential for this role.
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivering exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

What’s On Offer

• $25.11 per hour, plus increase your earnings with our sales incentive scheme.
• Uniform and parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

If you would like the opportunity to represent Avis Budget Group, then we want to hear from you! To put an application forward, please click Apply.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Location: Palmerston North, Manawatū-Whanganui, New Zealand