Customer Service Team Member

Bunnings; Howick; On-site; NZD 30,000 - 36,000; Full time

Benefits offered by this job

Team discount at Bunnings and Wesfarm{

Job summary

Bunnings is seeking team members to deliver outstanding customer service in-store. You will assist customers, manage stock, and operate checkout points while contributing to a friendly, inclusive team environment. The role offers diverse shifts and opportunities to grow within the company.

We value people who are eager to learn, adaptable, and committed to providing an exceptional shopping experience for all customers in our New Zealand stores.

Qualifications

• Customer-focused attitude and service orientation.
• Willingness to learn product range and store processes.
• Ability to work flexible hours including weekends and late nights.

Responsibilities

• Provide customers with the best experience across the store.
• Be responsible for stock management and keeping a clean, tidy work environment.
• Serve customers at checkout registers.
• Work as part of a supportive, inclusive team and contribute to a positive store culture.

Skills

Customer service

Stock management

Checkout operations

Teamwork

Flexibility

Job description

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build.

About the role:

Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and advice on a wide range of products and services to help make their D.I.Y dream a reality.

What’s involved:

• Provide our customers with the best experience across the store
• Be responsible for stock management, whilst ensuring a clean and tidy work environment
• Serve customers via our checkout registers
• Work as part of a supportive and inclusive team who make a difference to the community and have fun along the way

Who we’re looking for:

We’re looking for team members who are passionate about helping others and are keen to learn and grow. The path within Bunnings is yours to build – you could become the next future leader, product expert or trade specialist in-store, and we are committed to giving you the skills and showing you the ropes throughout your journey. Whether you have a green thumb, are into D.I.Y., looking for your first retail role or even a change in career, we would love to hear from you!

You’ll need:

• A genuine passion for customer experience
• To be able to approach, connect and confidently interact with customers
• An eagerness to learn about products and services
• To act with integrity, be safe and do your best
• The availability to work flexible hours (including late nights, early mornings and weekends)

Nau mai, haere mai – you’ll be part of a workplace where you’ll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. Join us in shaping a workplace that celebrates all voices, perspectives, and contributions and reflects the communities we serve across Aotearoa. We value te reo Māori and tikanga Māori, and we respect the whenua we do business on. Please note, you must be age 15 or over to apply for a role at Bunnings. We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know – we’re here to help. If you’ve got the experience, skills, and drive to grow – but don’t quite nail every part of the job description – we still want to hear from you.

For support, contact us at [e-mail].

Background checks may be required:

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. Bunnings reserves the right to close job advertisements at any time. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.