Customer Service Specialist – Front Counter & Phone

NZ Post; Wellington; On-site; NZD 80,672,000 - 84,722,000; Full time

Benefits offered by this job

Learning and development

Values-driven culture

Safe work environment

Government-owned stability

Job summary

NZ Post is hiring a Customer Service Officer to support our Coastlands Retail Park location in Paraparaumu. You will help Kiwi businesses grow and connect whānau by delivering outstanding service at front counters and via phone, with responsibilities including bill payments, NZTA transactions and parcel processing.

The role involves processing mail, scanning freight, heavy lifting, and a dynamic, customer‑facing environment. It’s a fixed term until April 2027, in a values‑driven, supportive team.

Qualifications

• Strong problem solving skills and the ability to think on the fly.
• Experience with administration tasks, retail operations, and data entry.
• Ability to interact with customers face-to-face, by phone and email.

Responsibilities

• Deliver excellent customer service at front counters and over the phone.
• Process mail, scan freight and parcels, and assist with sending parcels locally and internationally.
• Support customers with bill payments, NZTA transactions and general inquiries.

Skills

Problem solving

Administration

Data entry

Job description

NZ Post is hiring a Customer Service Officer to support our Coastlands Retail Park location in Paraparaumu. You will help Kiwi businesses grow and connect whānau by delivering outstanding service at front counters and via phone, with responsibilities including bill payments, NZTA transactions and parcel processing.

The role involves processing mail, scanning freight, heavy lifting, and a dynamic, customer‑facing environment. It’s a fixed term until April 2027, in a values‑driven, supportive team.