Customer Service Representative - Noel Leeming, Pukekohe (Part-Time)

CGR Services; Auckland; On-site; NZD 42,000 - 52,000; Full time

Benefits offered by this job

Discount card

Volunteer leave

Birthday leave

Counseling

Career progression

Job summary

Noel Leeming in Auckland is seeking a Customer Service Representative who enjoys solving problems and delivering a memorable shopping experience. You will assist customers at the counter with payments, hire purchases, and credit applications while handling sales inquiries and repairs.

The role requires strong interpersonal skills, a friendly phone manner, excellent written and verbal communication, and the ability to learn computer systems quickly.

Qualifications

• Experience in retail, hospitality, or customer-facing roles.
• Able to lift heavy items and stand for long periods.
• Friendly, calm under pressure with strong written and verbal skills.
• Experience using a POS system is beneficial.
• Interest in technology.

Responsibilities

• Assist customers at the counter with payments, hire purchases, and credit applications.
• Help with service repairs and sales inquiries.
• Proactively address and resolve customer concerns.
• Support administrative tasks.

Skills

Customer service

Communication

Phone etiquette

Tech-savvy

Team player

Tools

POS system

Job description

Job Description

Hours of work

• Friday & Saturday 8.5 hours
• Sunday 7 hours

What Will You Be Doing?

We’re on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include:

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.

Who Are We Looking For?

This role is perfect for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues.

This position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is a must. The ability to quickly learn computer systems and a genuine interest in technology are essential!

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

Qualifications

Ideally, you will have:

• Proven experience in retail, hospitality, or a customer-facing role
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
• A passion for helping others and your team
• Experience using a point of sales system is beneficial
• An interest in tech

Additional Information

What can Noel Leeming offer you?

• Team Card: Awesome Warehouse Group discount card for all our brands
• Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
• Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
• Counseling: Through Benestar, you can access free confidential counseling and advice.
• Career Progression: an excellent steeping stone into other internal opportunities.