Customer Service Representative - Noel Leeming, Manukau Supa (Casual)

Noel Leeming; Auckland; On-site; NZD 25,000 - 33,000; Part time

Benefits offered by this job

Warehouse Group discount card

One paid leave day for volunteering

Birthday leave

Confidential counseling

Career progression opportunities

Job summary

Noel Leeming is seeking a casual Customer Service Assistant in Auckland to help customers with payments, financing, product inquiries and after-purchase support. You will be part of a friendly team, delivering great service and assisting with store operations as needed.

The role suits individuals with strong people skills, a positive attitude, and a genuine interest in technology. Lifting and standing for long periods may be required, with the opportunity for progression within The Warehouse

Qualifications

• Experience in retail or customer-facing roles.
• Excellent communication skills.
• Willingness to undertake physical tasks including lifting and standing long periods.
• Interest in technology and gadgets.

Responsibilities

• Assist customers at the counter with questions about payments and financing.
• Support with service requests, repairs, and sales inquiries.
• Proactively resolve customer concerns and ensure satisfaction.
• Assist with administrative tasks to keep the store running smoothly.

Skills

Retail/customer service

Communication skills

Positive attitude

Physical stamina

Team player

POS experience

Tech interest

Job description

Company Description

Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major brands, offering countless opportunities to grow and connect.

Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major brands, offering countless opportunities to grow and connect.
Our stores offer a wide range of products, and our Passionate Experts provide end-to-end service from offering support and advice to delivering and installing purchases. Customers rely on us to help them walk away with the perfect product to suit their needs.

Job Description

Te kaupapa o te tūranga – About the role

Note this is a casual role with no set hours of work per week.

What Will You Be Doing?

Responsibilities

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.

Who Are We Looking For?

This role is perfect for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues.

This position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is a must. The ability to quickly learn computer systems and a genuine interest in technology are essential!

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

Qualifications

• Proven experience in retail, hospitality, or a customer-facing role
• Excellent Communication Skills
• A positive, can-do attitude
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
• A passion for helping others and your team
• Experience using a point of sales system is beneficial
• An interest in tech

Additional Information

• Team Card: Awesome Warehouse Group discount card for all our brands
• Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
• Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
• Counseling: Through Benestar, you can access free confidential counseling and advice.
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!