Customer Service Officer - part time permanent

New Zealand Post Group; Queenstown; On-site; NZD 90,000 - 97,000; Part time

Benefits offered by this job

Discounted health insurance

Staff discounts with partners

Employee Assistance programme

Marram holiday home rates

Career development

Pride Pledge inclusion

Job summary

New Zealand Post Group is hiring a Customer Service Officer in Queenstown. This on-site role involves handling counter inquiries and phone support, promoting NZ Post services, and contributing to a busy daily workflow at the Queenstown Box Lobby.

You’ll assist with mail processing, parcel dispatch, and transactions like bill payments and NZTA services. The role requires friendly, proactive problem-solving and teamwork in a dynamic setting.

Qualifications

• Experience delivering high-quality customer service in person or over the phone.
• Strong administrative and data-entry capabilities.
• Confident communicating with people from diverse backgrounds.

Responsibilities

• Provide exceptional service at Queenstown front counters and via phone.
• Process mail, scan freight and parcels for couriers.
• Assist customers with bill payments, NZTA transactions, and parcel logistics.

Skills

Customer service

Data entry

Administration

Communication

Problem solving

Job description

Customer Service Officer

• $28.20 per hour
• 4 days, 15 3/4 hours per week
• Central Queenstown location

Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.

Kōrero Mō Te Tūranga – About The Role

Our Customer Service Officers deliver an exceptional level of service to manage inquiries, requests or concerns from customers at our Queenstown Box Lobby front counters and by phone. You'll champion our products and services, such as bill payment, NZTA transactions and assist with sending parcels across New Zeland and the world.

As a trusted NZ Post expert, you'll provide suggestions and access information for our customers. You'll process mail, scan freight and small packages from our couriers, so some heavy lifting will be required. Each day is busy and varied and will see you developing your problem-solving skills.

We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to contribute to the growth and prosperity of our beautiful Aotearoa.

https://youtu.be/vg91ZLxIS0E Ready to be a part of that story? Let's go!

He Aha Te Pai - What you'll love about us!

• Learning and development opportunities to help support your career goals
• A value's driven organisation that supports and respects its employees
• A safe and secure work environment
• A stable government owned agency who isn't going anywhere!

Mōu - About You

• Be available to work the following roster:
• Monday 2.30pm - 5.45pm
• Thursday midday - 5.45pm
• Friday 2pm - 5.45pm
• Saturday 8.45am - 12.15pm
• Problem solving skills – can you think on the fly and find the best outcomes?
• Administration and data entry skills
• Confidence to interact with people from all backgrounds face to face, phone and email

He Aha Te Pai - What you'll love about us!

Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:

• Access to discounted health insurance plans for you and your family
• Opportunity to join Marram for special rates on fantastic holiday home accommodation around New Zealand
• An Employee Assistance programme to support you when you or your family need it
• Staff discounts in conjunction with our business partners
• Opportunities to advance a career within NZ Post

NZ Post proudly stands as a Gold Supporter of Pride Pledge – because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.

All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.