Customer Operations Manager

Jomo People; New Zealand; Hybrid; NZD 104,000 - 128,000; Full time

Job summary

A growing UK FinTech is seeking an experienced Customer Operations Leader to elevate their client support team. This pivotal role offers the chance to collaborate closely with senior leadership, driving improvements and managing operations. The ideal candidate will possess strong leadership skills within Financial Services and a track record of enhancing customer journeys. This full-time, hybrid role is based in Cardiff offering competitive salary and generous benefits.

Benefits

26 days holiday + bank holidays

Healthcare

Pension

Qualifications

• Experience as Customer Operations Leader or Senior Team Manager in FinTech.
• Proven ability to develop and improve teams and processes.

Responsibilities

• Lead and develop the client support team.
• Collaborate with the VP of Operations to improve processes.
• Strengthen controls and improve customer journeys.

Skills

Leadership in Financial Services

Team management

Process improvement

Client support expertise

Job description

Job Description

Location :

Cardiff City Centre (super close to great public transport links both bus and train)

Type :

Full‑time, Hybrid (3–4 days per week in office)

Salary :

£45,000–£55,000 + Equity

Hours :

37.5 hours per week

Benefits :

26 days holiday + bank holidays, healthcare, pension & more

If you’re an Customer Operations Leader or Senior Team Manager in Financial Services / FinTech / Customer Success and you’re ready to take on more ownership, influence and scope, this is a role that genuinely elevates your career.

This scaling UK FinTech is looking for someone to help take the existing client support team to the next level. You’ll bring structure, improve processes, develop people, and work closely with the VP of Operations to shape how the function scales. It’s hands‑on, meaningful, and full of impact.

You won’t be building from zero, but you will be building on what’s there; strengthening controls, improving customer journeys, and helping define best‑in‑class operational standards as the business grows.

What’s In It For You :

A bigger platform to lead, grow and make an impact; direct access to senior leadership; autonomy to improve how things work; eq...