Customer Insights Manager

Genesis Energy; Auckland; On-site; NZD 120,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Utility discounts

KiwiSaver match

Flexible working

Wellbeing allowance

Career development

Job summary

Genesis NZ is seeking a Customer Insights Manager to lead a modern customer insights capability that shapes strategic decision-making across Genesis. You'll lead evolution of customer, brand and market insights informing commercial strategy, product development, customer experience and marketing effectiveness.

You will manage a small internal team, partner with external agencies, and build an enterprise insights ecosystem delivering meaningful insights and measurable business impact.

Qualifications

• Experience across qualitative and quantitative research methodologies.
• Experience developing and delivering Voice of Customer, brand and customer insight programmes.
• Strong commercial acumen and ability to influence decisions.

Responsibilities

• Develop and lead Genesis' customer insights strategy, roadmap and prioritisation framework.
• Lead Voice of Customer, Brand Tracking, customer panels and other strategic insight programs.
• Translate complex research into recommendations that drive action and commercial value.
• Partner with Commercial, Product, Marketing and Digital teams to shape products and customer experiences.
• Manage external research partners, budgets and enterprise stakeholder relationships.

Skills

Qualitative research

Quantitative research

Voice of Customer

Brand insight programs

Agency management

Team leadership

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At Genesis,we'realways looking ahead - to new possibilities, smarter solutions, and a better energy future for Aotearoa New Zealand. Every role here plays a part in shapingwhat’snext, whetherit’sthroughcutting-edgetechnology, bold thinking, or everyday excellence. Ifyou’redriven by progress and inspired by purpose, this is your chance to be part of something remarkable. Step into a career where your actions today help power tomorrow.

Whatyou'lldo

This is a rare opportunity to build and lead a modern customer insights capability that shapes strategic decision-making across Genesis.

As Customer Insights Manager,you'lllead the evolution of how customer, brand and market insightsinformcommercial strategy, product development, customerexperienceand marketing effectiveness.You'llwork closely with leaders across theCommercialbusinessunitto ensure decisions are grounded in a deep understanding of customers, marketdynamicsand commercial opportunities.

Leading a small internal team while partnering with external research agencies,you'llcreate a connected customer insightsecosystem that delivers meaningful insights, drives betterdecisionsand creates measurable business impact.

Some of the key responsibilities are:

• Develop and lead Genesis' customer insightsstrategy,roadmapand prioritisation framework
• Build and continuously evolve an enterprise customer insightscapability and operating model
• Deliver customer, brand and market insights that influence strategic and commercial decision-making
• Translate complex research and intelligence into compelling recommendations that drive action
• Lead Voice of Customer, Brand Tracking, customerpaneland other strategic insight programs
• Partner with Commercial, Product, Marketing and Digital teams to shape products,propositionsand customer experiences
• Connect customerinsightswithbehavioural,operationaland commercial data toprovidea holistic view of performance
• Manage external research partners,budgetsand investment to maximise quality and commercial value
• Lead and develop a Customer InsightsAnalyst while fostering an insight-led culture across Genesis

Whatyou'llbring

You'llbe an experienced insights leader who enjoys turning complex customer and market intelligence into commercial action. Comfortable influencing senior stakeholders,you'llcombine strategic thinking with strong commercial judgement and exceptional communication skills.

You'llalso bring:

• Expertiseacross qualitative and quantitative research methodologies
• Experience developing and delivering Voice of Customer,brandand customer insight programmes
• A strongtrack recordof influencing commercial,productand marketing decisions through evidence-based insight
• Experience building or evolving customer insightscapabilities within complex organisations
• Strong commercial acumen and the ability to connect customer insight to measurable business outcomes
• Experience managing agency partners,budgetsand enterprise stakeholder relationships
• Outstanding communication and storytelling skills with the ability to simplify complex information
• Experience leading and developing high-performing teams will be highly regarded

Howwe'llhelp you thrive

At Genesis, we know that every moment matters -itsnot just about the mahi today,itsalso all the other benefits that set you up for a thriving future.

Some of our benefits include:

• Southern Cross medical insurance, plus life,traumaand income protection insurances
• Electricity and gas discounts and an extra 20 Power Shout hours per year
• Up to 4% match on KiwiSaver contributions or 3% with ourGenSaverallowance
• Flexible working and leave options to support you to balance personal and professional needs
• Annual wellbeing allowance, access to Best Doctors online service for you and your family and other wellbeing offerings
• Career development opportunities and a supportive learning culture

We'reproud of our strong culture, which makes Genesisa great placeto work. Ensuring our people are safe at work and can be themselves is crucial, this is reflected in our focus on safety and wellbeing.

We believe embracing diversity, embedding equity and being intentional about inclusion are essential to making Genesis a strong, innovative workplace wheredifferent backgrounds, perspectives and ideas thrive.

Everyone's journey is different

At Genesis, we understand that everyone has unique needs and experiences.We’recommitted to creating a recruitment process that is fair, accessible, and inclusive for all. If you require any adjustments or accommodations toparticipatefully in our hiring process, pleasedon'thesitate to let us know.We'rehere to support you every step of the way.