Customer Experience Champion — Betting Shop

William Hill; Warrington; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Annual bonus scheme

28 days holiday pro rata

Pension 4% match

Discounts across everyday shopping

Training and development

Job summary

William Hill in New Zealand is seeking a customer-focused shop assistant to welcome customers, process bets, and demonstrate betting terminals. You’ll build relationships with customers and champion safer gambling while supporting shop displays and opening/closing duties.

We offer a range of full- and part-time hours, a competitive annual bonus scheme, 28 days holiday pro rata, a pension match to 4%, and discounts across everyday shopping. Apply to join our team and grow with William Hill.

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with customers and providing excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities.

Skills

Customer service

Interpersonal skills

Empathy

Job description

William Hill in New Zealand is seeking a customer-focused shop assistant to welcome customers, process bets, and demonstrate betting terminals. You’ll build relationships with customers and champion safer gambling while supporting shop displays and opening/closing duties.

We offer a range of full- and part-time hours, a competitive annual bonus scheme, 28 days holiday pro rata, a pension match to 4%, and discounts across everyday shopping. Apply to join our team and grow with William Hill.