Customer Data Analyst

Foodstuffs North Island; New Zealand; On-site; NZD 95,000 - 120,000; Full time

Benefits offered by this job

Free carparking

onsite café with subsidised meals

Flexible working options

Inhouse learning and development

Job summary

Foodstuffs North Island is seeking a Customer Data Analyst to join the Customer Data & Intelligence team on a 12-month fixed term contract. You will transform complex data into actionable customer insights that drive better decisions and enhance customer experiences across Foodies brands.

You will work with data from across the business and external partners to identify trends, behaviours and opportunities that inform strategy and deliver commercial outcomes.

Qualifications

• Experience in customer analytics and BI.
• Strong analytical skills with ability to identify trends and opportunities.
• Proficiency in Tableau for dashboarding and visualisation.
• Strong skills in BigQuery and SQL or other scripting languages.
• Excellent communication and stakeholder management; able to translate insights for diverse audiences.
• Collaborative approach across teams and stakeholders.
• Experience in retail, FMCG, loyalty, or customer-focused environments is advantageous.

Responsibilities

• Delivering customer insights, marketing intelligence and data-driven recommendations to support business priorities.
• Analyzing customer behaviour to identify opportunities for improved engagement and outcomes.
• Developing customer segmentation, targeting approaches and analytical solutions to support marketing initiatives.
• Creating dashboards, reports and visualisations that bring data to life.
• Working with internal teams and external partners to maximise value of customer data assets.
• Supporting the optimisation and automation of customer data, reporting and insight solutions.
• Measuring the effectiveness of customer and marketing activity through data and analysis.
• Championing a customer-centric, insight-led approach across the business.

Skills

Customer analytics

Insights generation

Data storytelling

Tableau

BigQuery

SQL

Stakeholder management

Collaboration

Tools

Tableau

BigQuery

SQL

Job description

Te Tūranga – About the role

We're looking for a Customer Data Analyst to join our Customer Data & Intelligence team on a 12 month fixed term contract.

In this role, you'll help accelerate Foodies' journey towards becoming New Zealand's most customer-led retailer. You'll transform complex data into actionable customer insights that drive better decisions, improve customer experiences, and support the growth of our grocery brands.

Working with data from across the business and external partners, you'll identify customer trends, behaviours, and opportunities that inform strategy and deliver commercial outcomes. You'll combine strong analytical capability with a customer-first mindset to turn data into meaningful actions that create value for our customers, co-operatives, and teams.

Key responsibilities include:

• Delivering customer insights, marketing intelligence and data-driven recommendations that support business priorities.
• Analysing customer behaviour to identify opportunities for improved engagement and customer outcomes.
• Developing customer segmentation, targeting approaches and analytical solutions to support marketing initiatives.
• Creating dashboards, reports and visualisations that bring data to life.
• Working with internal teams and external partners to maximise the value of customer data assets.
• Supporting the optimisation and automation of customer data, reporting and insight solutions.
• Measuring the effectiveness of customer and marketing activity through data and analysis.
• Championing a customer-centric, insight-led approach across the business.

We’re committed to providing awesome experiences for our people, including offering a range of benefits

• Free carparking, we’ve got over 1,000 carparks including 36 EV plugs
• Onsite café with subsidised meals, mini mart, 5% discount at our retail stores
• Flexible working options, a day off on your birthday
• Inhouse learning and development courses, flu vaccinations, and social network groups (we call them Tribes)

You'll be naturally curious, analytical and customer-focused, with a talent for turning data into meaningful insights and business outcomes. You enjoy solving problems, identifying opportunities, and helping others understand the story behind the data.

You'll also bring:

• Experience in customer analytics, insights, business intelligence, research, or a similar analytical role.
• Strong analytical skills with the ability to identify trends, patterns and opportunities.
• Highly proficient using Tableau
• Strong Big Query, SQL or other scripting languages
• Excellent communication and stakeholder management skills, with the ability to translate complex information into clear, actionable insights.
• A collaborative approach and the confidence to work across a range of teams and stakeholders.
• Experience in retail, FMCG, loyalty, or customer-focused environments would be advantageous.

We’re interested in your diverse experiences, your strengths and how adaptable you are to learn and grow. If you don't meet every requirement, but feel this role could be for you, we’d still love to hear from you!

Experience awesome. Achieve awesome. Be awesomely you.

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to ***************@foodstuffs.co.nz. Accessibility support could include, interview location, sign language interpreter, assistive technology.

Don’t 'shelve' your potential, come be a part of our team!