Customer Billing Establishment Lead

New Zealand Government; Wellington; Hybrid; NZD 90,000 - 140,000; Full time

Benefits offered by this job

Flexible working (up to 2 days WFH)

Wellbeing programme

Professional development opportunities

Five weeks annual leave after two-year

Job summary

Tiaki Wai is seeking a skilled delivery professional to design and implement a future billing operating model across the organisation. You will translate business and customer needs into practical solutions and drive migration to new systems and working practices.

You will lead testing, readiness, and operational preparedness, while shaping end-to-end billing-to-cash processes and customer journeys. You will work with cross-functional teams to manage risks and ensure successful transformation.

Qualifications

• Proven delivery experience across programmes, projects or transformation initiatives.
• Experience with billing, CRM or enterprise system implementations.
• Strong migration, testing and operational readiness capabilities.
• Ability to work with multiple stakeholders, delivery partners and teams.
• Excellent risk, dependency and issue management skills.
• Clear communication and ability to influence stakeholders.
• Collaborative mindset focused on delivering practical solutions.

Responsibilities

• Design and support the implementation of Tiaki Wai's future billing operating model.
• Translate business and customer needs into practical solutions and requirements.
• Support migration and transition activities for a move to new systems and ways of work.
• Lead testing, business readiness, and operational preparedness activities.
• Design and improve end-to-end billing-to-cash processes and customer journeys.
• Identify and manage risks, issues, dependencies and delivery challenges.
• Work across business, customer and technology teams to align priorities and drive progress.
• Support change initiatives and help stakeholders navigate transformation.

Skills

Programme, project, or transformation

Billing/CRM/enterprise systems

Migration, testing, operational

Stakeholder & delivery partner

Risk, dependency, issue management

Communication & influencing

Collaborative, solutions-focused

Job description

What you'll be doing:

• designing and supporting the implementation of Tiaki Wai's future billing operating model
• translating business and customer needs into practical solutions and business requirements
• supporting migration and transition activities to ensure a smooth move to new systems and ways of work
• leading testing, business readiness, and operational preparedness activities
• designing and improving end-to-end billing-to-cash processes and customer journeys
• identifying and managing risks, issues, dependencies, and delivery challenges
• working across business, customer, and technology teams to align priorities and drive progress
• supporting change initiatives and helping stakeholders successfully navigate transformation

About you

You're someone who thrives on building, improving, and bringing clarity to complexity. You enjoy taking big ideas and turning them into practical outcomes, and you're energised by the challenge of bringing people together to deliver meaningful change. You're comfortable working in environments where not everything is fully defined, and you know how to create momentum, build trust, and keep people focused on achieving shared goals. You bring strong delivery skills but also understand the importance of customer outcomes, stakeholder engagement, and creating solutions that work in the real world.

You'll bring:

• Proven programme, project, or transformation delivery experience
• Experience working with billing, CRM, customer, or enterprise system implementations
• Strong understanding of migration, testing, and operational readiness activities
• Experience working across multiple stakeholders, teams, and delivery partners
• Strong risk, dependency, and issue management capability
• Excellent communication skills and the ability to influence and build trusted relationships
• A collaborative, solutions-focused mindset and a passion for continuous improvement

Benefits

• Flexible working arrangements including up to two days working from home
• Comprehensive wellbeing programme, including one paid wellbeing day annually
• Formal and informal professional development opportunities
• Five weeks annual leave accrual will be available following two years of continual service
• For a full list of our employee benefits click here

About us

Tiaki Wai is a council-owned organisation responsible for managing the delivery of drinking water, wastewater, and stormwater services across Hutt Valley, Porirua, and Wellington. We manage public-owned extensive water infrastructure and oversee the delivery of safe and reliable services for our communities. We focus on long-term investment, asset management, maintenance, and delivering major infrastructure projects that support public health, environmental protection, and regional growth. Water is a precious taonga. At Tiaki Wai, we put care into every drop and are guided by our values of Integrity, Care, and Leadership. We work directly with water consumers and in partnership with councils and mana whenua to deliver better water outcomes for current and future generations.

Applications close: Thursday, 17 September

Applicants for safety sensitive roles will be required to undergo drug and alcohol testing prior to commencing employment with Tiaki Wai. You must also be legally entitled to work long-term in New Zealand or eligible to obtain a working visa.