Contact Centre Operations Lead — Coaching, KPIs & Care

LifeWorks; Auckland; On-site; NZD 80,000 - 100,000; Full time

Job summary

A leading health services provider in Auckland is looking for a Supervisor to lead a compassionate team, ensuring top-tier client interactions and adherence to service standards. Ideal candidates will have experience in health services and effective leadership abilities. Strong communication and analytical skills are crucial for managing performance, coaching team members, and enhancing service delivery. Join our diverse, purpose-driven team committed to fostering staff wellbeing and professional growth in a supportive environment.

Qualifications

• At least 3 years’ experience in a contact centre, preferably in a supervisory role.
• Sound understanding of wellbeing products and services.
• Effective people management capabilities.

Responsibilities

• Lead and develop a team for high-quality client interactions.
• Monitor performance and provide coaching.
• Ensure adherence to service standards and operational targets.

Skills

Leadership

Customer service

Communication skills

Analytical skills

Negotiation skills

Education

Higher School Certificate or equivalent

Qualifications in sales or health services

Tools

Excel

Word

PowerPoint

Job description

A leading health services provider in Auckland is looking for a Supervisor to lead a compassionate team, ensuring top-tier client interactions and adherence to service standards. Ideal candidates will have experience in health services and effective leadership abilities. Strong communication and analytical skills are crucial for managing performance, coaching team members, and enhancing service delivery. Join our diverse, purpose-driven team committed to fostering staff wellbeing and professional growth in a supportive environment.