Clinical Support Specialist

Frontline Health Auckland; Hamilton; Hybrid; NZD 70,000 - 90,000; Full time

Job summary

A global medical device organization in Hamilton is seeking a Clinical Support Specialist to provide outstanding support in orthopaedic products. The ideal candidate has 3-5 years of experience in a medical or theatre setting, with strong communication skills and a background in orthopaedics. This role offers mentorship, regional travel, and a clear pathway for progression within a supportive team environment.

Qualifications

• 3-5 years' experience in a medical or theatre setting.
• Experience within orthopaedics/MSK is essential.
• Solid understanding of the NZ public and private healthcare system.

Responsibilities

• Provide outstanding clinical support across a portfolio of orthopaedic products.
• Support surgical procedures in the operating theatre on an 'as required' basis.
• Manage training and in-servicing schedules.

Skills

Clinical and technical understanding of medical devices

Strong communication skills

Planning and time management

Proficiency in MS Office

Education

Tertiary qualifications in a medical or science-related field

Job description

Are you in the early stages of your career and ready to take the next step? We're partnering with a respected global medical device organisation to recruit a Clinical Support Specialist—ideal for someone with 3-5 years of experience looking to grow, develop, and make a real impact in the clinical environment. As a brand with great training and promotes from within, this role has meaningful variety, strong mentorship, and a clear pathway for progression.

About the Role

As the Clinical Support Specialist in the Sports Medicine portfolio, you'll play a pivotal part in ensuring surgeons, theatre teams, and wider clinical customers receive outstanding product support. You'll become a trusted partner in the operating theatre, offering hands‑on guidance, training, and in‑servicing as required. Working closely with the sales team, you'll help drive key business objectives through exceptional product knowledge, seamless clinical training delivery, and consistent customer care. This is a Monday to Friday role with home office set up and regional travel.

Key Responsibilities

• Provide outstanding clinical support across a portfolio of orthopaedic products
• Support surgical procedures in the operating theatre on an 'as required' basis
• Manage training and in‑servicing schedules, aligned with sales and marketing strategies
• Improve operating efficiencies, including managing surgeon preferences and coordinating with warehouse and customer service teams
• Maintain customer profiles, preferences, and shared calendar accuracy
• Contribute to a positive team culture with strong communication and collaboration
• Provide occasional Territory Manager support, gaining great development exposure

What You'll Bring

Experience & Education (3-5 years)

• 3-5 years' experience in a medical or theatre setting, or tertiary qualifications in a medical or science‑related field.
• Experience within orthopaedics/MSK is essential.
• Solid understanding of the NZ public and private healthcare system.

Technical & Professional Skills

• Strong clinical and technical understanding of medical devices.
• Confident operating in the theatre environment.
• Good grasp of sales processes and customer engagement.
• Proficiency in MS Office and strong administrative capability.

Personal Competencies

• Enthusiastic, solutions‑focused, and committed to exceeding customer expectations.
• Excellent communication, presentation, and relationship‑building skills.
• Strong planning, time management, and execution ability.
• High levels of integrity, initiative, and attention to detail.

Why This Role?

• Step into a dynamic, hands‑on clinical support role
• Build strong theatre and customer relationships
• Grow into future sales or senior clinical roles
• Join a supportive, well‑resourced global organisation
• Contribute to improved patient outcomes through best‑in‑class medical technology

If you're driven, clinically confident, and eager to develop your career in medical devices, we'd love to hear from you. Apply now or get in touch for a confidential chat.

Reference: 215147

Alternatively for a confidential discussion please contact Deb Glen on [phone] or [e-mail] quoting the reference number above.