Client Executive - SME

Aon plc; Auckland; Hybrid; NZD 80,000 - 120,000; Full time

Benefits offered by this job

Health and life insurance

Income protection options

Hybrid working arrangements

Employee Assistance Programme (EAP)

Job summary

Aon plc is seeking an SME Client Executive to deliver exceptional service to existing and new SME clients across the portfolio. You will own a SME portfolio, promote services, manage risk, and work with the wider team to deliver tailored solutions.

You will lead the end-to-end client journey, collaborate with Claims and ABS, and drive renewal discussions to ensure timely, accurate advice aligned with client needs. This role supports continuous improvement and scalable processes.

Qualifications

• Natural communicator with ability to tailor to face-to-face, phone or written correspondence.
• Ability to build long-term client relationships and deliver great outcomes.
• Ability to collaborate with Claims, ABS and other internal colleagues to support the client journey.

Responsibilities

• Manage the end-to-end client journey with Claims teams and ABS to ensure smooth, timely support.
• Lead renewal and mid-term discussions to ensure advice is timely, accurate and aligned with client needs.
• Contribute to client planning alongside Client Directors/Managers.
• Optimize systems and processes to drive efficiency, scalability, compliance and a strong client experience.
• Champion continuous improvement using data insights and best practices to deliver high-quality outcomes.

Skills

Client-first mindset

Strong communication

Collaborative approach

Commercial awareness

Problem-solving mindset

Resilience and adaptability

Education

L5 Fire and General Qualification

Job description

SME Client Executive

As a key member of our regional SME team, you’ll play an important role in delivering excellent service to existing and new clients across the SME portfolio. You’ll work collaboratively across the business, to ensure a seamless, positive client experience.

The Mahi

You’ll be responsible for delivering high-quality client support, owning a SME portfolio where you will promote services, conduct risk management and working alongside the wider team to deliver solutions to Aon clients.

You will also:

• Manage the end‑to‑end client journey, working closely with Claims teams and Aon Business Services (ABS) colleagues to ensure smooth, timely support.
• Lead renewal and mid‑term discussions, ensuring advice is timely, accurate, and aligned with client needs.
• Contribute to client planning alongside Client Directors/Managers.
• Optimise systems and processes to drive efficiency, scalability, compliance, and a strong colleague and client experience!
• Champion continuous improvement, using data insights and best practice to deliver predictable, high‑standard outcomes.

About You

You’ll be a natural communicator who understands how to tailor to the situation, whether it be face to face, over the phone or through written correspondence. We're looking for someone who enjoys working with clients, systems and detail – and who takes pride in getting things right the first time. You will ideally bring:

Skills and experience that will lead to success

• Client-first mindset – you genuinely care about delivering great client outcomes and building long-term relationships.
• Strong communication skills – confident and professional in both written and verbal communication, with the ability to explain insurance concepts clearly.
• Collaborative approach – enjoy working as part of a regional team and partnering with Claims, ABS and other internal colleagues to support the client journey!
• Commercial awareness – an interest in business and risk, with the ability to understand client needs and match them to appropriate solutions.
• Problem-solving mindset – proactive in following up, resolving issues and finding practical solutions for clients and colleagues.
• Resilience and adaptability – able to stay calm under pressure, adapt to change and maintain a positive, professional attitude.
• L5 Fire and General Qualification

Why Aon?

At Aon, we're in the business of making better decisions. Our purpose is to help protect and enrich the lives of people around the world by providing clients with the clarity and confidence to make better decisions.

What’s On Offer?

• Health and Life Insurance, plus Income Protection options.
• Hybrid working arrangements.
• Employee Assistance Programme (EAP) services.

Aon values an innovative workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, sexual orientation, gender identity, national origin, age, disability, marital, domestic partner status, or other legally protected status.

We encourage applications from everyone and offer reasonable adjustments for individuals with disabilities during application, interviews, and job duties. For details on accommodations, email [e-mail].