Charge Nurse Hāpaitia Service

Health New Zealand - Te Whatu Ora Te Toka Tumai Auckland; Auckland; On-site; NZD 100,000 - 130,000; Full time

Benefits offered by this job

Staff benefits

Job summary

Health New Zealand - Te Whatu Ora Te Toka Tumai Auckland seeks an experienced Charge Nurse to lead the Hāpaitia Service in a permanent, full‑time capacity. You will coordinate patient flow, support frontline teams, and work with nursing and operational leaders to ensure safe, timely and equitable care across the hospital.

The role requires strong clinical leadership, communication, and a commitment to manaakitanga and culturally safe care in a dynamic hospital environment.

Qualifications

• Registered nurse with NZ nursing registration and APC.
• Postgraduate study or commitment to ongoing professional development desirable.
• Significant post‑registration experience in acute hospital services.

Responsibilities

• Provide visible, accessible nursing leadership across Hāpaitia and Hospital Operations.
• Coordinate patient flow and hospital capacity, escalate operational pressures as needed.
• Support nursing teams to navigate challenges and deliver practical solutions.
• Promote clear communication between clinical services and operational teams.
• Contribute to patient safety, risk management and quality improvement.

Skills

Clinical leadership

Operational management

Communication skills

Collaborative teamwork

Decision making

Patient flow coordination

Education

NZ nursing registration

Annual Practising Certificate (APC)

Job description

Charge Nurse Hāpaitia ServiceHospital Operations Directorate | Te Toka Tumai AucklandPermanent, full-time position

The Hospital Operations Directorate at Te Toka Tumai Auckland is seeking an experienced and motivated Charge Nurse to join the Hāpaitia Service in a permanent, full-time role. This is an exciting opportunity for a registered, senior nurse with strong clinical leadership, operational management and communication skills who is passionate about improving patient flow, supporting frontline teams and delivering safe, timely and equitable care.

Working collaboratively across Auckland City Hospital, the Charge Nurse will contribute to the effective coordination of patients and whānau who may require extra observation and support, support clinical teams to manage patient flow and capacity, and work alongside nursing and operational leaders to improve overall safe and holistic care.

Ko wai mātou | Our Organisation

We are Te Whatu Ora Te Toka Tumai Auckland. We provide health and disability services to more than half a million people living in central Auckland, regional services for Northland and greater Auckland, and specialist national services for the whole of New Zealand. Our main sites are Auckland City Hospital, Greenlane Clinical Centre and Starship Children's Hospital, located in central Auckland. We are part of Te Whatu Ora Health New Zealand, the overarching organisation for New Zealand's national health service. We are committed to upholding Te Tiriti o Waitangi and providing culturally safe care. We value manaakitanga, as demonstrated by Ngāti Whātua in the gifting of their whenua on which our hospitals stand. We aspire to having a workforce reflective of the communities we serve and achieving equitable outcomes for all.

Te whiwhinga mahi | The Opportunity

Hāpaitia plays an important role in supporting hospital operations through effective coordination, communication and collaboration across clinical services. The Charge Nurse will provide operational nursing leadership and contribute to the delivery of safe, efficient and patient-centred hospital services. This role requires a nurse who can confidently navigate a dynamic hospital environment, respond to changing operational priorities and build effective working relationships across multidisciplinary teams. The successful candidate will support the coordination of patient flow, assist with the management of capacity and demand, and work collaboratively with other nursing teams in Hospital Operations as well as across services. The Charge Nurse will provide clinical and operational support to frontline teams, promote consistent communication and escalation processes, and contribute to the identification and implementation of improvements that enhance patient safety, service delivery and the experience of patients and their whānau.

Key responsibilities

• Providing visible, accessible and effective nursing leadership across Hāpaitia and the wider Hospital Operations environment.
• Supporting the coordination of patient flow and hospital capacity, including the identification and escalation of operational pressures and barriers to timely care.
• Supporting the Hāpaitia Registered Nurse and Healthcare Assistant teams to navigate operational challenges, prioritise competing demands and identify practical solutions.
• Promoting clear, timely and consistent communication between clinical services and operational teams.
• Contributing to patient safety, risk management, quality improvement and the development of consistent operational processes.
• Supporting the implementation of initiatives that improve patient flow, reduce avoidable delays and enhance the patient and whānau experience.
• Role modelling professional nursing practice, accountability, manaakitanga and culturally safe care.
• Contributing to a positive team culture that values collaboration, continuous improvement and equitable outcomes for Māori and all communities we serve.

Ngā Pūkenga Motuhake | Important Skills

We are looking for a registered nurse who brings strong clinical credibility, sound judgement and the ability to work effectively across a complex hospital environment.

• Current New Zealand nursing registration and a current Annual Practising Certificate (APC).
• A relevant nursing qualification, with postgraduate study or a commitment to ongoing professional development desirable.
• Significant post-registration nursing experience, including experience in acute hospital services.
• Demonstrated clinical leadership experience, ideally in a Charge Nurse, Clinical Nurse Manager or other senior nursing role.
• An understanding of hospital operations, patient flow, capacity management and the challenges associated with coordinating care across multiple services.
• Strong communication, relationship-building and conflict-resolution skills.
• The ability to assess competing priorities, make sound decisions and respond calmly to changing operational demands.
• Experience working collaboratively with multidisciplinary teams and stakeholders across different clinical services.
• A commitment to quality improvement, patient safety and evidence-informed practice.
• A commitment to Te Tiriti o Waitangi, culturally safe care and achieving equitable outcomes for Māori.
• The ability to role model manaakitanga, professionalism, accountability and collaborative leadership.

He aha ngā painga o tēnei mahi mōu | Why You Will Enjoy Working Here

At Te Toka Tumai Auckland, we recognise there is more to life than mahi. We offer access to a range of staff benefits and opportunities to support your wellbeing, professional development and career progression. This is an opportunity to develop your operational nursing leadership within a supportive Hospital Operations Directorate, work across a diverse range of clinical services and contribute to improvements that have a meaningful impact across the hospital.