Cemeteries & Crematorium Operations Lead

Hastings District Council; Hastings; Remote; NZD 65,000 - 85,000; Full time

Job summary

Hastings District Council is seeking an experienced Assistant Manager for Cemeteries & Crematorium in Hastings. This hands-on role involves coordinating services, supervising staff, and ensuring compassionate, professional service to families and funeral directors.

You will manage bookings, attend to administration, and step up to lead when the Manager is away. Success requires strong customer service, organisational skills, and the ability to remain calm under pressure.

Qualifications

• Strong customer service skills and a respectful, empathetic approach.
• The confidence to support, coordinate and provide direction to others.
• Good organisational skills and attention to detail.
• Confidence working with Microsoft applications and administrative systems.
• A practical approach to problem solving and day-to-day operations.
• The ability to stay calm, professional and responsive when circumstances change.
• A current driver licence.
• The flexibility to work outside normal business hours and on weekends when required.

Responsibilities

• Coordinate cemetery and crematorium services and oversee day-to-day operations.
• Support staff, funeral directors, contractors, families and community members.
• Oversee administration and bookings and maintain high service standards.
• Provide leadership when the Manager is away and step in as needed.

Skills

Customer service

People coordination

Organisational skills

MS Office

Problem solving

Calm under pressure

Driver's license

Weekend availability

Tools

Administrative systems

Job description

Hastings District Council is seeking an experienced Assistant Manager for Cemeteries & Crematorium in Hastings. This hands-on role involves coordinating services, supervising staff, and ensuring compassionate, professional service to families and funeral directors.

You will manage bookings, attend to administration, and step up to lead when the Manager is away. Success requires strong customer service, organisational skills, and the ability to remain calm under pressure.