Casual Sales Assistant - Glen Innes

Animates; Auckland; On-site; NZD 28,000 - 36,000; Part time

Benefits offered by this job

Career development

Staff discounts

Parental leave

Volunteer leave

Bereavement leave

Employee assistance programme

Job stability

Job summary

Animates in Glen Innes, Auckland, is seeking a casual team member who loves pets and delivering excellent customer service. You’ll help customers with product recommendations, provide guidance on nutrition and toys, and support store operations including eCommerce orders.

The role requires flexibility to work across weekdays, weekends, and public holidays, with a focus on building knowledge about pets and products while contributing to a friendly, values-driven team.

Qualifications

• Experience in a customer facing role, retail experience preferred.
• Flexibility to work weekdays, weekends and public holidays.
• Positive attitude and dedication to being a valuable team member.

Responsibilities

• Provide customer service that makes a real difference to pets and their parents.
• Offer specialist nutrition advice and guidance on products and services.
• Fulfil eCommerce orders and assist in daily store tasks, including lifting up to 20 kg.

Skills

Customer service

Retail experience

Team player

Job description

At Animates, we're passionate about helping pet parents give their pets the happiest, healthiest lives possible.

Animates is New Zealand's largest pet care specialist, with 48 retail stores, 27 grooming salons and 15 vet clinics working together across communities to support the wellbeing of pets. Every day our teams empower pet parents with trusted advice, quality products and expert services so they can make informed decisions for the animals they love.

As part of our busy, centrally located Glen Innes store, you'll be part of an energetic team who are passionate about Pets, Retail and Customer Service.

This is a casual role, where flexibility is required, with the availability to work weekends, weekdays (including school hours) and public holidays.

What will I be doing?

This isn't your regular customer service role. Here at Animates, the advice you give and the products you sell make a real difference to the lives of pets.

Our values-led culture and extensive training will develop your expertise to provide specialist nutrition advice, suggest educational toys and know what fish species make good tank-mates + much more! Other daily tasks include fulfilling eCommerce orders, and you may be required to lift heavy items e.g. bags of dog food.

What we're looking for:

You'll pride yourself on delivering customer service excellence, proactively seek solutions and be committed to ongoing learning.

To be successful you'll also have:

• Experience in a customer facing role (retail experience preferred)
• Physical ability to lift stock (up to 20kg)
• Flexibility to work weekdays, weekends and public holidays
• A positive attitude and dedication to being a valuable team member

We also offer:

• Tailored career development - whether you're interested in leadership, grooming roles, or becoming a puppy school trainer, we offer a range of progression pathways and hands-on support to help you grow in the direction that suits you best
• Generous discounts at our retail stores and vet clinicsParental leave benefits to support your growing family
• Give back to your chosen charities through our 'Paws for Good' volunteer leave
• Paid bereavement leave following the loss of a pet
• Access to free counselling through our Employee Assistance Programme
• Stability. Be part of a business that’s growing and thriving

Why you'll love Animates:

Animates is a business built on the love of pets and the people who care for them.

We're an inclusive employer that values diversity and the unique perspectives our people bring. As a proud Rainbow Tick Certified Employer, we encourage everyone to bring their whole selves to work.

If you share our love for the pets and the pet parents we serve, the products we sell, and the work we do, this is a place for you to build a rewarding career!