Casual Customer Service Representative - Coromandel

Westpac New Zealand Limited; Coromandel; On-site; NZD 30,000 - 41,000; Part time

Job summary

Westpac New Zealand Limited in Coromandel is seeking a casual Customer Service Representative to support Thames, Whitianga, and Waihi branches when required.

You’ll be the friendly face or voice for customers, guiding them through online banking, resolving issues, and explaining regulatory requirements. If you love helping people and solving problems, this on-call role offers flexible hours and a chance to build a long-term career with Westpac.

Qualifications

• Background in customer service or administration, with a genuine love for helping people.
• Comfort using digital tools and guiding customers through them.
• Ability to juggle multiple priorities while staying calm, solutions-focused.
• Understanding of financial services, compliance, or regulated environments (or willingness to learn).
• Growth mindset and desire to build a long-term career.

Responsibilities

• Help customers with online banking access and digital tools.
• Assist with card disputes and explain regulatory requirements.
• Provide calm, friendly service at branches and on-call to support customers.

Skills

Customer service

Digital tools

Multitasking

Financial services knowledge

Job description

Customer Service Representative (Casual) Coromandel Supporting our Thames, Whitianga, and Waihi branches when required

Casual contract – as required basis

Develop your career with Westpac!

Mō te tūranga | About the Role

This is a casual, on call role covering branches in our Coromandel region. As a Customer Service Representative, you’re the person our customers count on in the moments that matter — the calm voice, the problem‑solver, the guide who helps them navigate life’s financial ups and downs with confidence. You’ll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler, and easier — and you’ll be empowered to do exactly that. No two days look the same. One moment you’re helping someone get back into their online banking, the next you’re supporting a customer through a tricky card dispute or giving clarity around regulatory requirements. You’ll bring curiosity, care, and a can‑do mindset to every conversation — solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured. If you love people, love problem‑solving, and want to make a real impact every day, this is where you’ll thrive!

Nā tāu rourou | What will you bring?

We’re looking for customer‑obsessed superstars — people who light up when they’re helping others, who thrive in fast‑paced environments, and who bring energy, empathy, and curiosity to every conversation. Maybe you’re a recent graduate, or maybe you’ve built your customer skills in another industry and you’re ready for a new challenge. What matters most is your passion for people, your digital confidence, and your drive to grow your career with a team that backs you to succeed.

You’ll bring:

• A strong background in customer service or administration, with a genuine love for helping people
• Confidence using digital tools and the ability to guide customers through them with ease
• The ability to juggle multiple priorities while staying calm, composed, and solutions‑focused
• An understanding of financial services, compliance, or regulated environments (or the willingness to learn)
• A natural talent for problem‑solving and adapting quickly to changing customer needs
• A growth mindset, a desire to build a long‑term career, and the drive to deliver great outcomes every day

Komātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, doubleyou. We’re a place that values, rewards and recognises individuality. Where you can be your wholeself, your trueself, and your bestself. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Mahi tahi tātou, kaha ake tātou|Together Greater

The people of Aotearoa, NewZealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aimto be brave challengers, celebrating our differences and relentlessly advocating forour customers. It startswith us – we believe that when we care deeply and do our best forour people, they’ll do their best for our customers. We encouragepeoplefrom all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities– your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications close: 10September2026

Our culture is richwith stories of how our people like to help, our customers, our community and each other.

• This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them.
• Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.