Case Worker - Full Time/Part Time

Shakti Woman's Refuge Trust; New Zealand; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Staff Benefit

Job summary

Shakti Women's Refuge Trust in Wellington is seeking a Caseworker to join the 24/7 Crisis Intervention Service. The role offers full-time (35 hours) or part-time (15 hours) hours, providing high-quality, culturally responsive support to women and children in crisis and contributing to safety and empowerment in the community.

You will liaise with Police and agencies, conduct risk assessments, develop safety plans, and maintain confidential records.

Qualifications

• Proven experience in administration, coordination, or governance roles.
• Strong communication and relationship management skills.
• Excellent spoken and written English communication.
• Fluency in at least one Asian, African, or Middle Eastern language.
• Full NZ driver’s licence and access to transport.
• Commitment to social justice, advocacy, and empowerment.

Responsibilities

• Respond promptly to crisis calls and referrals through the 24/7 Crisis Intervention.
• Conduct comprehensive risk and safety assessments for clients.
• Develop and implement safety plans tailored to clients’ needs.
• Provide culturally sensitive support, information, and advocacy to women and children in crisis.
• Liaise with Police, Oranga Tamariki, MSD, and other agencies to coordinate responses.
• Maintain accurate and confidential case records in line with policy.

Skills

Strong communication

Relationship management

Fluency in another language

English proficiency

Driver's licence

Proactive attitude

Education

Qualification in Psychology/Sociology/Criminology

Job description

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Shakti Women's Refuge Trust - Wellington Central, North Island

Location: Wellington
Organisation: Shakti Women's Refuge Trust
Application Deadline: 17 September 2026

About Us

Shakti is a national not-for-profit community organisation dedicated to empowering women from Asian, African, and Middle Eastern backgrounds. We provide culturally appropriate support services in areas such as domestic violence, mental health, youth development, and community advocacy.

The Opportunity

Position: Caseworker - Full-time (35 hours) / Part-Time (15 hours)

We are seeking a dynamic and compassionate Caseworker to join our dedicated team within the 24/7 Crisis Intervention Service, based in Wellington . In this role, you will provide high-quality, culturally responsive support to women and children experiencing crisis situations. This position is offering valuable opportunities for professional development, continuous learning, and meaningful contribution to the safety, wellbeing, and empowerment of ethnic women and children in our community.

Case Worker - Full Time/Part Time

Location: Wellington
Organisation: Shakti Women's Refuge Trust
Application Deadline: 17 September 2026

About Us

Shakti is a national not-for-profit community organisation dedicated to empowering women from Asian, African, and Middle Eastern backgrounds. We provide culturally appropriate support services in areas such as domestic violence, mental health, youth development, and community advocacy.

The Opportunity

Position: Caseworker - Full-time (35 hours) / Part-Time (15 hours)

We are seeking a dynamic and compassionate Caseworker to join our dedicated team within the 24/7 Crisis Intervention Service, based in Wellington . In this role, you will provide high-quality, culturally responsive support to women and children experiencing crisis situations. This position is offering valuable opportunities for professional development, continuous learning, and meaningful contribution to the safety, wellbeing, and empowerment of ethnic women and children in our community.

About the Role

As a Caseworker, you will:

• Respond promptly to crisis calls and referrals through the 24/7 Crisis Intervention.
• Conduct comprehensive risk and safety assessments for clients.
• Develop and implement safety plans tailored to clients’ individual needs.
• Provide culturally sensitive support, information, and advocacy to women and children in crisis.
• Liaise with Police, Oranga Tamariki, MSD, and other agencies to coordinate crisis responses and support services.
• Maintain accurate and confidential case records in line with organisational policy and privacy regulations.

• Assist clients in accessing emergency accommodation, financial assistance, legal protection, and health services.
• Advocate for clients’ rights and needs within social, legal, and community systems.
• Support clients through legal and court processes when required.

Ideal Candidate Profile

• Proven experience in administration, coordination, or governance roles
• Strong communication and relationship management skills
• Excellent spoken and written English communication skills.
• Fluency in at least one Asian, African, or Middle Eastern language.
• Full NZ driver’s licence and access to your own transport.
• A proactive, open-minded approach and willingness to go above and beyond.

Skills and Experience

To be successful in this role, you will bring:

• A recognised qualification in Psychology, Sociology, Criminology or a related field (or equivalent relevant experience).
• Proven leadership experience in a social services or NGO setting
• Experience working with government departments or agencies supporting women and children
• Cultural competency and experience working with diverse ethnic communities
• Fluency in a language from Asia, the Middle East, or Africa (highly desirable)
• A strong commitment to social justice, advocacy, and empowerment
• Full NZ driver’s licence, own vehicle and Permanent Resident/or New Zealand Citizen
• A proactive, open-minded approach and willingness to go above and beyond.

Why Join Us?

• Be part of a community-focused organisation making a real difference.
• Work with a collaborative and supportive team.
• Access opportunities for professional growth and development.
• Lead a service that empowers women and children to live free from fear and violence.
• Staff Benefit