Case Manager | Kaituitui - Richmond

CGR Services; Tasman; On-site; NZD 70,000 - 84,000; Full time

Job summary

MSD in New Zealand seeks a Case Manager to help New Zealanders facing employment, housing, or financial stress. You’ll work across income, housing and employment with high-trust decision making and strong teamwork.

You’ll engage with clients, use multiple systems, and deliver accurate notes while upholding policy and manaaki tangata values. This is a fast-paced, supportive role with meaningful community impact.

Qualifications

• Fast and accurate data entry is essential.
• Comfort with multiple systems and digital tools.
• Empathetic, professional handling of real-life challenges while applying policy.
• Clear communication to build trust and explain things simply.
• Calm, adaptable approach to change, high volumes and problem-solving.

Responsibilities

• Support someone recently out of work to access income, training or employment.
• Help whānau explore housing options and coordinate follow-ups.
• Encourage digital self-service and build client confidence with online tools.
• Manage a busy caseload across multiple systems with accurate notes.
• Refer clients to external providers and work with others.
• Meet with your team to reflect, troubleshoot, and support each other.

Skills

Data entry accuracy

Tech savviness

Empathy & professionalism

Clear communication

Adaptability

Team player

Numbers & detail

Job description

This is real work that changes lives — including your own. Case Managers are the face of public service at the frontline. You'll work with New Zealanders navigating challenging life situations, such as employment changes, housing transitions, or financial stress, and help connect them to the right support at the right time. This is complex, high trust mahi. You'll be making decisions that impact whānau and communities, balancing empathy and policy, speed and accuracy. If you value people, process, and purpose, and can bring calm to complexity — this could be the role for you.

What you'll need to succeed | Ko tō āhua

• Fast and accurate with data entry – getting the detail right matters.
• Confident with technology – navigating multiple systems and supporting clients to do the same.
• Empathetic and professional – able to hold space for real-life challenges while applying policy.
• A clear communicator – someone who can build trust, explain things simply, and make good decisions.
• Adaptable and steady – comfortable with change, high volumes, and problem-solving on the go.
• A strong team player – grounded, dependable, and collaborative.
• Comfortable with numbers and detail – able to complete complex calculations related to payments, dates, and entitlements.

A day in the life

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whānau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

What you'll be part of

• You'll join a public service organisation committed to manaaki tangata, manaaki whānau — helping New Zealanders to be safe, strong, and independent.
• You'll deliver integrated support across income, housing, and employment — helping clients navigate life transitions and connect to the right services, at the right time.
• You'll be part of a team that upholds public trust and lives our values: working with integrity, partnering for impact, and standing up for the people we serve.

Position Description | He Whakaahuatanga Tūnga

Please view the position description here: Case Manager position description

Recruitment and selection details:

• Applications close: 11.59pm on Wednesday, 16th September 2026
• Recruitment and Selection process: Shortlisted candidates will be asked to complete a short video confidence skills test. Candidates who are successful at this stage will progress to the interview stage.
• Estimated start date: Late November 2026
• Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.

Applications close | Ka kati ngā tono hei te:

Wednesday, 16th September 2026

Salary | Utu-ā-tau:

$69,519.00 - $84,041.00

About us | Mō mātou

The Ministry of Social Development (MSD) is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities. As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.