Café Supervisor

Oceania Healthcare Ltd; Auckland; Hybrid; NZD 45,000 - 65,000; Full time

Job summary

Oceania Group’s Waterford Village in Hobsonville is seeking an experienced Café Supervisor on a fixed-term basis to lead the café team for 37 hours per week through to early April 2027. You’ll work with the Head Chef to deliver top-notch food, coffee and service for residents, families and visitors.

You’ll oversee day-to-day café operations, support the kitchen, manage stock and cafe records, and mentor staff to maintain high standards and guest experience.

Qualifications

• 3 years’ experience in food service, including supervisory cafe role
• Confident in food preparation and basic cooking when needed
• Strong customer service skills and a friendly approach
• Experience leading and developing a team
• Good knowledge of food safety, hygiene and cafe operations
• Strong organisation and stock management skills
• Barista skills or experience advantageous
• Hospitality qualification or food handling certification beneficial
• Excellent communication and relationship-building skills
• Team-first attitude and willingness to help wherever needed

Responsibilities

• Supervise and support the cafe team to deliver a warm, welcoming experience
• Provide excellent service and build relationships with residents, families and visitors
• Collaborate with Head Chef on menus, cabinet offerings, presentation and quality of food
• Assist in basic cooking and food prep when required
• Make great coffee and support day-to-day food and beverage service
• Manage stock levels, ordering and cafe inventory
• Oversee POS and EFTPOS transactions and maintain cafe records
• Support catering, resident functions and special events
• Maintain high standards of food safety, hygiene and cleanliness
• Train and support cafe team members to grow their skills
• Help manage costs and look for improvements to cafe experience

Skills

Leadership

Customer service

Barista skills

Food safety

Stock management

Team training

Kitchen support

POS system

Tools

POS system

Job description

Our Waterford Village in Hobsonville is looking for an experienced Café Supervisor to join our team on a fixed-term basis, working 37 hours per week through to early April 2027.

This is a hands-on role where you’ll take the lead in creating a welcoming café experience for our residents, their families and visitors. You’ll oversee the day-to-day running of the café, support and guide the café team, and work closely with our Head Chef to ensure great food, coffee and service are delivered consistently.

You’ll be comfortable jumping into the kitchen when needed, helping with food preparation and basic cooking alongside the wider kitchen team.

What you’ll be doing:

• Supervising and supporting the café team to deliver a warm and welcoming experience

• Providing excellent service and building great relationships with our residents, families and visitors

• Working closely with the Head Chef on menus, cabinet offerings and the presentation and quality of food

• Getting hands-on with basic cooking and food preparation, including baking, sandwiches and short-order items when required

• Making great coffee and supporting day-to-day food and beverage service

• Managing stock levels, ordering and café inventory

• Overseeing POS and EFTPOS transactions and maintaining accurate café records

• Supporting catering, resident functions and special events

• Maintaining high standards of food safety, hygiene and cleanliness

• Training and supporting café team members to grow their skills

• Helping manage costs while looking for opportunities to continuously improve the café experience

What you’ll bring:

• At least 3 years’ experience in food service, ideally including experience in a senior or supervisory café role

• Confidence with food preparation and basic cooking – you’re happy to roll up your sleeves and support in the kitchen when needed

• Strong customer service skills and a warm, friendly approach

• Experience leading, supporting and developing a team

• Good knowledge of food safety, hygiene and café operations

• Strong organisation skills and confidence managing stock and day-to-day café administration

• Barista skills or experience would be an advantage

• A relevant hospitality qualification or food handling certification would be beneficial

• Great communication skills and the ability to build positive relationships with a wide range of people

• A team-first attitude and willingness to help wherever needed

Why join Oceania?

At Oceania, we're proud to be one of New Zealand's leading providers of retirement living and aged care. Across more than 30 villages, we support over 4,000 residents by creating communities where people feel at home, connected, and well cared for.

Our purpose is simple: to make a difference in every task, every challenge, every day. It's a purpose that's brought to life through the way we work:

• We're one team – We collaborate across teams and functions because together we're stronger than any individual effort.

• We're finding better ways – We challenge ourselves to think differently, find creative solutions, and continuously improve.

• We're committed to care – We put safety and care at the centre of everything we do, creating environments where everyone feels supported.

• We're proud to deliver – We follow through on our commitments because every task matters, and our residents and families count on us to get it right.

When you join Oceania, you'll become part of a supportive team where you'll be encouraged to learn, grow, and make a meaningful contribution every day. In return, we offer competitive pay, ongoing learning and development opportunities, free and confidential wellbeing support, and the chance to build a rewarding career with an organisation that’s making a real difference.