Bilingual Mandarin/English Tour Guide

Te Rūnanga o Ngāi Tahu; Lake Tekapo; On-site; NZD 45,000 - 60,000; Full time

Job summary

Dark Sky Project in New Zealand is seeking a Mandarin and English-speaking Customer Experience & Tour Guide to welcome international visitors and share the night-sky experiences. You will guide guests, handle bookings, ticketing, and retail, while delivering world-class hospitality in both Mandarin and English.

The role combines language skills with customer service and storytelling, in a breathtaking Mackenzie region setting.

Qualifications

• Fluent Mandarin and English required for guest interactions.
• Experience in customer service, tourism or hospitality.
• Confident communicating with diverse groups and audiences.
• Strong interpersonal skills and a passion for storytelling.

Responsibilities

• Deliver exceptional customer experiences and guide visitors in Mandarin and English.
• Manage bookings, ticketing, retail, and POS transactions as needed.
• Lead astronomy and cultural experiences while reflecting Ngāi Tahu values.
• Support café, retail, and operations as required.
• Provide accurate information to enhance visitor experiences.

Skills

Mandarin (fluent)

English (fluent)

Customer service

Tour guiding

Hospitality

Tools

Retail POS systems

Job description

Dark Sky Project in New Zealand is seeking a Mandarin and English-speaking Customer Experience & Tour Guide to welcome international visitors and share the night-sky experiences. You will guide guests, handle bookings, ticketing, and retail, while delivering world-class hospitality in both Mandarin and English.

The role combines language skills with customer service and storytelling, in a breathtaking Mackenzie region setting.