Automotive Service Advisor: Customer Focus & Career Growth

Automotive Employment NZ Ltd.; Tauranga; On-site; NZD 65,000 - 80,000; Full time

Job summary

A premier franchise dealership in Tauranga is seeking an experienced customer-focused Service Advisor. The ideal candidate will have prior automotive experience, excellent communication skills, and a valid NZ driver's license. This role involves managing service bookings, assisting customers throughout the service process, and ensuring high customer satisfaction. The dealership offers market-related remuneration, training, and opportunities for career progression in a supportive team environment.

Benefits

Market related remuneration rates

Training and ongoing professional development

Positive workplace culture

Modern workshop facilities

Opportunities for career progression

Qualifications

• Prior experience as a Service Advisor or other automotive experience required.
• Ability to explain complex technical information in plain language.
• A clean, valid NZ driver's license.

Responsibilities

• Assist customers from greeting through vehicle handover.
• Manage service bookings, work orders, and communication.
• Provide updates and obtain approvals for repairs.

Skills

Customer-focused mindset

Excellent communication and interpersonal skills

Strong knowledge of automotive systems

Organisational skills and multitasking ability

Proficient with workshop management systems

Job description

A premier franchise dealership in Tauranga is seeking an experienced customer-focused Service Advisor. The ideal candidate will have prior automotive experience, excellent communication skills, and a valid NZ driver's license. This role involves managing service bookings, assisting customers throughout the service process, and ensuring high customer satisfaction. The dealership offers market-related remuneration, training, and opportunities for career progression in a supportive team environment.