Assistant Store Manager Newstead

Animates; Otago; On-site; NZD 78,000 - 90,000; Full time

Benefits offered by this job

Discounts across Petbarn and Greencro​

Novated leasing options

Employee Assistance Program

Job summary

Petbarn Newstead is seeking an Assistant Store Manager to support the Store Manager in delivering exceptional customer service and driving store performance. You will lead a team, coach staff, and ensure consistent store standards while achieving sales targets.

The role requires a hands-on leader with strong retail experience, a passion for animals, and the ability to train and develop a high-performing team.

Qualifications

• Two+ years of experience in a high-volume retailer.
• Experience in retail management or supervision (1+ year in a leadership role).
• Strong leadership and coaching ability to train store team.
• Hands-on, KPI-focused leader with excellent interpersonal skills.

Responsibilities

• Support Store Manager to maximise store performance.
• Create a customer-centric environment and deliver service excellence.
• Achieve sales budgets and manage costs with the store team.

Skills

Retail leadership

Team management

Customer service

KPI focus

Job description

Location:Newstead - 456
Posted on:10 July 2026

At Petbarn, Australia’s speciality pets leading retailer, we're passionate about making the world a happier place through the love of pets! This great opportunity at Petbarn as a Full Time, Assistant Store Manager at Petbarn Newstead and will suit a pet-passionate retail leader looking to work with a great brand while also growing your retail career. Strong retail leadership experience is essential to be successful in this role!

You’ll help pet parents and train your team to make the best choices for their furry, feathered, or scaly friends, offering expert advice on health, nutrition, and wellness products. You’ll create connections with our team and customers, build trust, and make a real impact on the lives of pets and their pet parents.

Your Role:

As an Assistant Store Manager, you’ll play a crucial role in supporting the Store Manager to manage and maximize the overall success of the store. You’ll help create a customer-centric environment, achieve sales budgets, deliver consistent store standards, and manage costs. Additionally, you will train and coach the store team to deliver service excellence and achieve business objectives.

Why choose Petbarn?

• Connect with pets and their owners, making a real difference
• Gain valuable training in pet care and wellness and train the team
• Be part of a team that values passion, authenticity, caring, knowledge and togetherness
• Progression opportunities

About You:

• A leader with a hands-on approach
• Have a natural love for animals and people, and passionate about retail
• At least two years' experience working with a high-volume retailer
• Have strong retail management/ supervision (or similar), with a minimum 1-year experience in management
• Proven ability to lead a team with a focus on team engagement
• Friendly, patient, and eager to develop and train team
• Organised and detail-oriented with a focus on achieving KPI’s

What’s in It for You:

• Pet-filled days with the chance to make a difference
• Discounts across Petbarn and Greencross Vets, pet-friendly workspace, and career growth opportunities
• Access to novated leasing, workplace benefits program, discounts on corporate health insurance
• Access to Employee Assistance Program, available 24/7 for yourself and your family
• Development opportunities and access to strong leadership
• Be part of a company with a commitment to giving back to the community through the Petbarn Foundation
• Incentive Program

Ready to Join?

Please note that only shortlisted candidates will be contacted