Assistant Restaurant Manager - Guest Experience & Ops

Restaurant Brands; Manawatū-Whanganui; On-site; NZD 50,000 - 70,000; Full time

Job summary

Restaurant Brands is seeking an experienced supervisor to assist the Restaurant Manager at Carl’s Jr. in New Zealand. You will help manage shifts, ensure quality, service and cleanliness standards, and coach staff to uphold guest satisfaction.

Role requires previous operations experience in retail or service, and completion of RBL qualifications with progression toward Restaurant Manager. The position is on-site with responsibilities across staffing, training, and budget adherence.

Qualifications

• Attainment of RBL qualifications including minimum of Shift Leader and working towards Phase 1 – Restaurant Manager
• Operations experience (preferably RBL) with a minimum of 3 years retail or service industry experience at a supervisory level

Responsibilities

• Consistently provide a quality product and guest service experience that delivers total guest satisfaction
• Model and create an environment in which the guest is always right; ensures a positive guest service experience
• Respond positively and quickly to guest concerns. Correct potential problems before they affect guests
• Hire high quality people who demonstrate and ensure consistent guest satisfaction
• Ensure employees are trained, motivated and empowered to deliver total guest satisfaction. Evaluate each employee’s ability to maintain high levels of guest satisfaction
• Maintain restaurant at the level necessary to meet or exceed RBL standards for Quality, Service and Cleanliness (QSC)
• Utilize labour effectively to meet budgets while ensuring high quality of QSC
• Treat employees with dignity and respect; create an environment where the entire team does the same
• Effectively utilize all Carl’s Jr. Training programs from new employee orientation up to and including Management training classes
• Prepare qualified employees for promotion to the next position
• Continually develop adequate numbers of Shift Leaders to meet the objectives of the business plan
• Train, coach and provide regular performance feedback to motivate and improve the performance of all employees
• Evaluate each employee’s performance based on clearly communicated standards and expectations. Hold employees accountable for performance
• M akes tough decisions regarding performance issues; provide counseling and maintain documentation
• Communicate and support team goals and expectations to employees; coach towards achieving team goals
• Seek development and growth opportunities for personal improvement
• Maintain a fun and enjoyable working experience at Carl’s Jr.
• Undertake staff scheduling and budgeting responsibility under direction of the RM
• Provide input in the development of the business plan; support the execution of the business plan for the restaurant
• Meet long and short term employee staffing needs as outlined in the business plan
• Analyse business performance; initiates corrective actions with RM; contribute to positive financial results
• Utilize systems and technology; improve processes and communicate results
• Support brand-wide marketing programs; initiate programs with minimal direction
• Assist RM in identifying and developing local restaurant marketing strategies to maximise sales
• Ensure business and personnel practices comply with laws and company policies
• Be a role model and maintain a positive example in all aspects of business and personnel management
• Enforce labor laws and ensure safety and security of staff, guests and assets
• Uphold food safety, handling and sanitation requirements for guest and employee health
• Demonstrate leadership in health and safety compliance
• Create a safe and healthy work environment for all stakeholders
• Identify risks/hazards and maintain risk records
• Take actions to minimise risks in consultation with management/HR

Skills

Operations experience

Staff coaching

Guest service

Job description

Restaurant Brands is seeking an experienced supervisor to assist the Restaurant Manager at Carl’s Jr. in New Zealand. You will help manage shifts, ensure quality, service and cleanliness standards, and coach staff to uphold guest satisfaction.

Role requires previous operations experience in retail or service, and completion of RBL qualifications with progression toward Restaurant Manager. The position is on-site with responsibilities across staffing, training, and budget adherence.