Assistant Manager

Accor; New Zealand; On-site; NZD 79,000 - 109,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Job summary

Accor is seeking an Assistant Manager to lead the Front Office team at our Brisbane property. You will orchestrate daily operations, elevate guest experiences, and work across departments to resolve challenges while maintaining a vibrant team energy.

Passionate about hospitality, you will mentor staff, manage guest feedback, and contribute to scheduling. A flexible roster including nights and weekends is required, with opportunities for career development via Accor's training platforms.

Qualifications

• Experience leading hotel Front Office teams (Team Leader or Supervisor).
• Proficiency with reservation and property management systems is a plus.
• Excellent written and spoken communication skills.

Responsibilities

• Oversee day-to-day hotel operations with expertise.
• Mentor and lead the Front Office Team.
• Collaborate with guests to resolve issues and find solutions.
• Assist with roster planning and scheduling.
• Maintain authentic personal style on every shift.

Skills

Front Office Leadership

Reservation Systems

Multitask Under Pressure

Communication Skills

Flexible Schedule

Tools

PMS Software

Reservation Software

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Located in the lifestyle and cultural precinct of Brisbane city you will find Mantra South Bank, which offers a selection of hotel rooms, studios, one and two bedroom apartments as well as a Mediterranean inspired menu at its OVELLO Bar & Kitchen. In your free time, explore South Bank's many entertainment and recreation offerings that are within walking distance including restaurants, parklands, the famous Streets Beach, Queensland Performing Arts Centre, Queensland Museum and more.

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.