AI Conversation Research & Evaluation Specialist

Gramian Consulting; New Zealand; On-site; NZD 90,000 - 130,000; Full time

Job summary

Gramian Consultancy is seeking experienced Subject Matter Experts in psychology, social work, counseling, qualitative research, HCI, and related advisory fields to support AI conversation evaluation research.

Review conversations, assess context gathering, and provide recommendations to improve AI responses. Candidates should have 3–5+ years of relevant experience and strong analytical skills.

Qualifications

• Licenses or credentials in social work or related field are required or highly preferred.
• Experience in client assessment, interviewing, counseling, or social-work practice.
• Strong background in qualitative research, interviews, user research, or conversation analysis.
• Ability to distinguish material factors affecting recommendations from less relevant details.
• Direct advisory or client-facing experience (min. ~5 years) is desirable.

Responsibilities

• Review AI conversations involving real-world interpersonal situations and everyday decisions.
• Identify missing context and suggest follow-up questions to improve AI responses.
• Evaluate whether additional information would change AI recommendations.
• Differentiate essential information from non-essential details in conversations.
• Conduct qualitative reviews and document findings using structured guidelines.
• Assess consideration of personal, psychological, social, financial, and organizational factors.
• Identify opportunities for clarification and deeper information gathering.
• Collaborate with research teams to ensure evidence-based assessments.
• Maintain accuracy, clarity, and timely delivery of reviews.

Skills

Qualitative analysis

Conversation analysis

Research design

Critical thinking

Analytical reasoning

Structured feedback

Communication skills

Context gathering

Coaching

Mediation

Education

MSW or equivalent

Licensure: LCSW/LICSW/LMSW or equivalent

Master’s in social work or related field

PhD/PsyD in Clinical/Counseling/Social/IO Psychology

MA/PhD in HCI/Communication/Anthropology/Sociology/Qualitative Research

Job description

About Gramian

Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.

About Gramian

Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.

About The Role

We are seeking experienced Subject Matter Experts (SMEs)in psychology, social work, counseling, qualitative research, human-computer interaction (HCI), communication, conflict resolution, coaching, and related advisory fields to support AI conversation evaluation research. You will review conversations between people and AI models, assess whether sufficient context was gathered before recommendations were made, identify missed opportunities for clarification, and provide structured feedback to improve conversational quality. The ideal candidate has at least 3-5 years of relevant professional experience, strong analytical skills, and the ability to distinguish information that could materially change a recommendation from details that are less relevant.

Key Responsibilities

• Review AI conversations involving real-world interpersonal situations and everyday decision-making
• Identify missing context and recommend relevant follow-up questions that could improve the quality of AI responses
• Evaluate whether gathering additional information would materially change an AI-generated recommendation
• Distinguish between load-bearing information that affects a decision and non-essential or merely descriptive details
• Conduct qualitative reviews and document findings using structured evaluation guidelines
• Assess whether conversations adequately consider relevant personal, psychological, social, financial, practical, and organizational factors
• Identify missed opportunities for clarification, deeper understanding, and information gathering
• Review conversations involving relationships, work, education, family, wellbeing, planning, and resource constraints
• Collaborate with research teams to ensure consistent, evidence-based assessments
• Maintain high standards of accuracy, clarity, and consistency while meeting project deadlines

Requirements

2. Counseling, Therapy, or Psychology

3. Qualitative Research, HCI, or Communication

4. Mediation, Coaching, Student Services, Organizational Consulting, or Related Advisory Fields

• Licensed Social Work
• Master's degree in Social Work (MSW) or an equivalent graduate-level qualification
• LCSW, LICSW, LMSW, or an equivalent applicable social work license or credential
• Experience in client assessment, case review, interviewing, counseling, or related social-work practice
• Master's degree in a relevant discipline with an LMFT, LPC, LCPC, or equivalent counseling or therapy license or credential; or
• PhD or PsyD in Clinical, Counseling, Social, or Industrial-Organizational Psychology
• Relevant experience in counseling, therapy, psychological assessment, interviewing, case review, or other client-facing professional work
• MA, PhD, or equivalent advanced expertise in Human-Computer Interaction, Communication, Anthropology, Sociology, Qualitative Research, or a closely related discipline
• Experience conducting qualitative research, interviews, user research, conversation analysis, thematic analysis, or qualitative coding
• Ability to analyze conversations systematically and identify missing context, communication patterns, and opportunities for clarification
• Relevant professional qualification, credential, or demonstrated subject-matter expertise
• At least 5 years of direct advisory or client-facing experience for candidates qualifying through this pathway
• Experience in coaching, mediation, student advising, organizational consulting, or comparable professional work
• Demonstrated ability to gather context, understand individual or organizational needs, and provide informed recommendations