Advisor Operational Policy | Wellington | Permanent

Ministry of Social Development; Wellington; On-site; NZD 79,000 - 96,000; Full time

Job summary

The Ministry of Social Development (MSD) is seeking an Advisor Operational Policy to translate strategic policy into practical, operational guidelines within the Disability Support Services domain. You will provide high-quality advisory support across policy, design and delivery functions.

Based in Wellington, this hands-on role emphasizes policy clarity, regulatory compliance and cross-team collaboration to improve outcomes for disabled people and whānau.

Qualifications

• Demonstrated experience in developing operational policy and guidelines (service delivery environment preferred).
• Knowledge of operational, delivery or policy processes in a public sector (preferred) or other service delivery environment.
• Strong communication skills, including the ability to develop high quality operational policy, guidelines and reports.
• Exercises sound judgement and political sensitivity.
• Ability to build trusted relationships across DSS and wider stakeholders.
• Strong problem solving, planning and organisational skills, and the ability to prioritise and meet tight deadlines.
• Understanding of Te Tiriti o Waitangi and its application in policy and operational contexts.

Responsibilities

• Translating strategic policy into clear, workable operational policy through analysis, option development and recommendations.
• Providing expert advice to ensure operational policy complies with legislative/regulatory requirements, and government decisions.
• Developing and supporting implementation of guidelines.
• Supporting the design and use of systems, tools and methodologies that enable policy to be implemented effectively in practice.
• Building strong relationships across DSS to support joined-up implementation.

Skills

Policy development

Communication

Stakeholder relations

Problem solving

Job description

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Advisor Operational Policy | Wellington | Permanent

• Play a key role in turning policy into real-world operational practice across Disability Support Services
• Provide trusted advice that supports better outcomes for disabled people and their whānau
• Permanent full-time opportunity based in our Wellington office

Work at the intersection of policy, design and delivery in a complex public sector environment.

The Disability Support Services (DSS) Group is responsible for commissioning, funding, and stewarding high-quality services that support disabled people, their families, and whānau.

We’re building leadership and management capacity across our teams to deliver both change and business-as-usual effectively.

We work closely with providers, stakeholders, and communities to ensure services are fair, consistent, transparent and sustainable. With a strong focus on performance monitoring, data, and insights, we’re committed to continuous improvement and evidence-based decision-making.

It’s an exciting time to join DSS as we strengthen our systems and expand our capabilities.

We’re looking for passionate people to help us achieve our goals and make a meaningful impact.

About the role | Mō te tūnga

The role sits in the Design, Delivery and Data team based in our National Office in Wellington. You’ll work across DSS and MSD to support the development, implementation and improvement of operational policy.

You’ll provide high-quality advice, identify operational impacts of change, and contribute to policy and service design that delivers better outcomes for disabled people and tāngata whaikaha Māori.

This is a hands‑on advisory role where your expertise will shape how policy intent is translated into operational reality.

Key responsibilities include:

• Translating strategic policy into clear, workable operational policy through analysis, option development and recommendations.
• Providing expert advice to ensure operational policy complies with legislative/regulatory requirements, and government decisions.
• Developing and supporting implementation of guidelines.
• Supporting the design and use of systems, tools and methodologies that enable policy to be implemented effectively in practice.
• Building strong relationships across DSS to support joined-up implementation.

We value diversity and welcome applications from disabled people and those who have lived experience with whānau, or the disability community.

Please contact us if there is any support that we can provide to ensure the recruitment process is accessible to you.

• Demonstrated experience in developing operational policy and guidelines (service delivery environment preferred).
• Knowledge of operational, delivery or policy processes in a public sector (preferred) or other service delivery environment.
• Strong communication skills, including the ability to develop high quality operational policy, guidelines and reports.
• Exercises sound judgement and political sensitivity.
• Ability to build trusted relationships across DSS and wider stakeholders.
• Strong problem solving, planning and organisational skills, and the ability to prioritise and meet tight deadlines.
• Understanding of Te Tiriti o Waitangi and its application in policy and operational contexts.

Salary | Utu-ā-tau: $79,200.00 - $95,873.00

The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.