Administration Support Officer

Department of Corrections NZ; Auckland; Hybrid; NZD 65,000 - 68,000; Full time

Benefits offered by this job

Permanent full-time position

Monday–Friday working hours

Professional development opportunities

Supportive team environment

Job summary

Department of Corrections NZ is seeking an Administration Support Officer for the Custodial Systems Team at Mt Eden Corrections Facility (MECF). You will manage custodial records, warrants, and sentence documentation in a busy environment, upholding confidentiality and accuracy.

The role offers permanent full-time employment, Monday–Friday hours, and opportunities for professional development in a supportive team delivering safer communities.

Qualifications

• Proven experience in an administration or business support role.
• Strong organisational skills and attention to detail.
• Clear written and verbal communication abilities.
• Proficiency with MS Office and information systems.

Responsibilities

• Provide administrative support to the Custodial Systems Team.
• Maintain accurate prisoner records and information management systems.
• Process warrants, court documentation, and sentence calculations.
• Prepare reports and maintain required documentation timelines.
• Coordinate meetings and take minutes as required.

Skills

Administration experience

Organisational skills

Communication skills

Microsoft Office

Information systems

Customer service

Government experience (advantage)

Tools

Outlook

Word

Excel

Teams

Job description

## About this roleAdministration Support Officer (Custodial Systems Team) Mt Eden Corrections Facility (MECF) Full-Time | Permanent* Meaningful work* Supportive team environment* Professional development opportunities**Mō te tūnga | About the role**An exciting opportunity has become available for an organised, professional, and customer-focused Administration Support Officer to join the Custodial Systems Team at Mt Eden Corrections Facility (MECF).The Custodial Systems Team plays a critical role in maintaining the integrity of prisoner information and supporting operational decision-making across the prison. As an Administration Support Officer, you will provide high-quality administrative support to ensure the accurate management of custodial records, sentence documentation, warrants, and related information systems. This is a varied and rewarding role where attention to detail, confidentiality, and the ability to work effectively in a busy custodial environment are essential.**Key Responsibilities*** Providing administrative support to the Custodial Systems Team.* Maintaining accurate prisoner records and information management systems.* Processing warrants, court documentation, sentence calculations, and custodial records.* Preparing reports, correspondence, and documentation within required timeframes.* Managing team email inboxes and allocating workflow tasks.* Completing data entry and quality assurance activities.* Coordinating meetings and providing minute-taking support where required.* Responding to information requests and enquiries from internal stakeholders.* Supporting operational managers and staff with administrative processes.* Maintaining confidentiality and ensuring compliance with organisational policies and procedures.**Mōu | About you**To be successful in this role, you will bring: Proven experience in an administration or business support role. Excellent organisational skills and attention to detail. Strong written and verbal communication skills. Sound knowledge of Microsoft Office applications, including Outlook, Word, Excel and Teams. The ability to learn and work confidently across multiple information systems. Strong relationship management and customer service skills. The ability to prioritise workloads and meet competing deadlines. A proactive, solutions-focused approach and willingness to learn. Resilience and professionalism when working in a custodial environment. Previous experience within a government, justice, records management or operational environment would be advantageous but is not essential.**Ngā painga | The benefits**Permanent full-time position. Monday to Friday working hours. Opportunities for professional development and career growth. Supportive, collaborative team environment. Meaningful work contributing to safer communities across Aotearoa. Salary: $65,000 - $68,000 per annum, dependent on skills and experience.**Mō mātou | About us**Ara Poutama Aotearoa is committed to improving public safety and reducing reoffending. Every day, our people work together to make a positive difference for individuals, whanau and communities across New Zealand. Guided by our values of Rangatira, Manaaki, Wairua, Kaitiaki and Whanau, we strive to achieve better outcomes and create safer communities.We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.**Tono ināianei | Apply Now**To apply, please submit: A current CV; and cover letter outlining your suitability for the role and what you would bring to the Custodial Systems Team. Applications must be submitted through the Department of Corrections Careers Site. Applications close: 11.00pm, Sunday 18th October