(UP $4K) Order Management | 1 Year | Novena

PERSOL; Novena; On-site; NOK 310,000 - 466,000; Full time

Job summary

A leading recruitment firm is hiring a Customer Account Specialist to assist the sales team in managing customer inquiries and ensuring sales operations run smoothly. This role involves strong communication and problem-solving skills, with a focus on maintaining customer satisfaction and accuracy in records. Applicants should be self-motivated and detail-oriented. The position is based in Singapore with flexible working hours.

Qualifications

• Ability to work independently in a fast-paced environment.
• Strong attention to detail for accuracy in customer records.
• Ability to identify issues and enhance customer satisfaction.

Responsibilities

• Assist sales team by managing customer inquiries.
• Field customer requests and work with departments to address concerns.
• Responsible for the full lifecycle of orders.

Skills

Self-Motivated

Detail-Oriented

Problem-Solving Skills

Strong communication skills

Team player

Proficient in Microsoft Office

Familiar with Oracle

CRM software proficiency

Job description

Working hours : Monday – Friday 8am – 5pm (able to work from 7am to 4pm if needed)

Location: Novena MRT

1 yr contract (with potential for conversion)

We are hiring the Customer Account Specialist located in our Singapore office and reporting to the Senior Worldwide Customer Service Manager. This position will require a highly motivated, energetic, and resourceful person who has the willingness to learn. The role involves assisting the sales team by managing customer inquiries, providing information, and ensuring smooth sales operations.

Job Scope:

Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.

Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.

Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.

Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.

Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.

Responsible for full lifecycle of orders, which include handling customer expedite, requests, complains, escalation, special or unique demand requirements and following up on all issues.

Order management to determine the status of sales orders, delivery schedules, verifying product pricing coordinating schedule changes, and maintaining records of sales order acknowledgements.

Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.

Co-ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics.

Work with finance team on credit hold issues, follow up with payment, released orders and other related issues.

Co-ordinate shipment with logistics team and handle any shipment related issues.

Following up with product marketing and quality team with any reported issues

Responsible for additional duties, any other tasks as delegated by the superiors and projects as assigned. Also, to work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.)

Job Requirement:

Self-Motivated: Ability to work independently and manage multiple tasks effectively to meet deadlines and requirements in a fast-paced environment. With strong desire to learn, grow and contribute to the success of the team.

Detail-Oriented: Strong attention to detail to ensure accuracy in customer records and sales processes and highly organized.

Problem-Solving Skills: Ability to identify issues and provide effective solutions to enhance customer satisfaction and sales efficiency.

Strong communication and interpersonal skills, and the ability to work collaboratively in a team environment are essential.

Proficient in Microsoft Office (Excel, Word, Outlook).

Be familiar with Oracle is a plus point as tasks require order entry using Oracle. Proficiency in CRM software and other related systems

Customer service-oriented ability, able to work well in a team and be a good team player.

Able to work from 7am to 4pm if needed

UEN: 200007268E

EA License: 01C4394

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. https://sg.go.persolkelly.com/job/apply/13391

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