Technical Support Engineer, Automation & Control Systems

MacGregor; Arendal; On-site; NOK 60,000 - 90,000; Full time

Job summary

A global maritime company is seeking a Technical Support Engineer for Software and Automation Systems in Arendal, Norway. The role involves providing technical support and documentation expertise for complex automation systems. Ideal candidates have 5+ years of relevant experience, a degree in automation or mechatronics, and strong skills in PLC programming. This position offers the opportunity to work within a collaborative international culture that innovates the maritime industry.

Qualifications

• 5+ years of experience in relevant service business and products.
• Experience with similar products required.
• Ability to work independently and efficiently.

Responsibilities

• Provide remote troubleshooting and technical support to global customers.
• Support service projects and generate spare parts lists.
• Conduct necessary training related to offshore work.

Skills

Self-management

Collaboration

Communication skills

Solution-oriented mindset

Fluent in English

Education

University degree in automation or mechatronics

Tools

RSLogix

Wago

Siemens S7

Siemens TIA Portal

Studio 5000

Beijer iX-Developer

Wonderware

E3

Autocad

Job description

MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet.

We believe MacGregor is a great place to work and we are looking for innovators with an international mindset to join our team and help us create lifetime value for our customers.

MacGregor – Let's shape the future together

Are you ready to deal with challenging technical issues in Offshore Mooring and Offshore Loading systems?

MacGregor is looking for a dedicated and experienced Technical Support Engineer, Software and Automation System to join our Global Services team. In this critical role, you will provide essential internal and external technical support, documentation expertise, and operational assistance for complex automation systems on a global scale.

You will be part of a global company, making a real impact on the operational performance and safety of offshore systems worldwide. We offer an opportunity to work with cutting‑edge automation technology and complex engineering challenges, collaborating closely with other departments. The main working focus will be control system, PLC programming, E&I drawing, especially for service projects.

More Tasks And Responsibilities

• Provide remote troubleshooting and technical support to global customers and Offshore Service personnel. Be a part of 24/7 support if needed
• Support service projects with engineering, solution finding for customers, parts, and documentation
• Generate and update recommended spare parts lists and associated technical documentation
• Take part in modifications, including updating drawings and documentation
• Conduct necessary training related to offshore work and assist in service jobs if needed
• Participate in Design review and other activities with reference to PEM
• Update ERP, drawing, document systems according to our standards
• Participate in commissioning at site and customer acceptance testing.

Reporting directly to the Manager Technical Support Offshore Mooring & Loading located in Norway. The position will be based in MacGregor's office in Arendal, Norway.

What You'll Need To Succeed

We are seeking a candidate who demonstrates exceptional self‑management, possessing the ability to work independently and efficiently complete assignments without constant supervision. This role is highly collaborative, requiring excellent social and communication skills for effective engagement with both customers and internal stakeholders globally.

Ideally you have

• University degree in automation or mechatronics
• 5+ years of experience in relevant service business and products, as well experience with similar products
• Good knowledge of systems, preferable RSLogix, Wago, Siemens S7, Siemens TIA Portal, Studio 5000, Beijer iX-Developer, Wonderware, E3, Autocad
• Solution oriented mindset to identify the challenges and focus on the solutions
• Ability to influence and negotiate with key internal and external stakeholders
• Fluent in both written and spoken English

Why MacGregor

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling.

Values guide our work

• Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders
• Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences
• Safety is essential in everything we do

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

Additional Information

Do you have questions regarding the role? Please contact Jens Nyli, Manager Technical Support Offshore Mooring & Loading at [e-mail].

Kindly note that we will only review CVs and applications submitted in English through our recruitment portal. Unfortunately we do not consider CVs sent per email.

If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!

Application deadline: 16 December 2025

www.macgregor.com