Technical Leader

Honeywell; Drammen; On-site; NOK 600,000 - 800,000; Full time

Job summary

A multinational technology and manufacturing company is seeking a Field Service Lead to oversee installation and servicing processes for complex equipment in Norway, Viken, Drammen. Responsibilities include validating customer requests, educating technicians, and ensuring timely delivery. Ideal candidates will have industry experience, strong communication skills, and an advanced degree, contributing to continuous improvement initiatives in field services.

Qualifications

• Experience in customer service and technical installation.
• Ability to educate customers and technicians.
• Strong documentation skills.

Responsibilities

• Validate customer requests and ensure right delivery.
• Educate customers and field technicians on processes.
• Write effective documentation for field technicians.

Skills

Previous industry experience

Good written and oral communication

Good presentation skills

Education

Advanced Degree

Job description

Job Description

Drive the development of on-site installation, servicing and repair processes of complex equipment and systems. You will provide technical presentations to an audience of customers, other industry peers and competitors. You will drive revision and correction of work instructions and customer-facing training guides used by field installation specialists. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross‑functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.

Responsibilities

• Validate customer request
• Educate customer and field technicians
• Write documentation used by field technicians
• Ensure Right and Fast Delivery

Qualifications

WE VALUE

• Previous industry experience
• Previous technical/installation experience
• Previous customer service experience
• Good written and oral communication
• Advanced Degree
• Good presentation skills

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.