Service Engineer

Tiger Resourcing Group; Oslo; On-site; NOK 450,000 - 600,000; Full time

Job summary

A security systems company in Oslo is seeking a Service Engineer to maintain and repair security systems. You will handle fault-finding for CCTV, Access Control, and more. The role includes planned maintenance and participation in a 24/7 callout rota. Flexibility and strong communication skills are essential for this position, which requires travel to various locations.

Benefits

Company vehicle

Mobile phone

Qualifications

• Proven experience with security systems including CCTV and Access Control.
• Ability to perform reactive fault-finding and repairs.
• Strong communication skills to maintain client relations.

Responsibilities

• Perform reactive fault-finding and repairs on security systems.
• Conduct planned preventative maintenance.
• Participate in a 24/7 callout rota.
• Attend client sites and maintain professionalism.

Skills

Reactive fault-finding

CCTV systems

Access Control

Intruder Alarms

Server Hardware/Software

Workstation Hardware/Software

Job description

The Service Engineer (SE) will be part of a team responsible for maintaining and repairing security systems installed at client premises. The role requires initiative and autonomy, with flexibility to adapt to company changes and workload fluctuations.

Responsibilities:

• Work allocated by the Service Administrator (SA) or Service Manager (SM).
• Perform reactive fault-finding and repairs on CCTV, IP CCTV, Access Control, Intruder Alarms, Door Entry Systems, Server Hardware/Software, and Workstation Hardware/Software.
• Conduct planned preventative maintenance on the above systems.
• Participate in a 24/7 callout rota (currently 1-in-4), with additional pay for out-of-hours work.
• Work across various locations in the UK and Europe, with willingness to stay away from home as required.
• Attend client sites promptly, maintain professionalism, and keep clients informed.
• Report any difficulties to the SM immediately.
• Complete all relevant service documentation.
• Demonstrate to clients that issues are resolved and discuss work carried out.
• Notify the SM or SA of any unrectified faults, return visits, or parts needed before leaving the site.
• Provide feedback to improve service quality and prevent recurring problems.
• Monitor work progress and communicate updates in regular Service Meetings.
• Ensure all documentation is completed accurately.
• Assist and monitor other Engineers or Junior Engineers as needed.
• Report on Junior Engineers' performance, including punctuality.

Additional Responsibilities:

• Vehicle: A company vehicle will be provided. Maintain it per the 'Vehicle Operating Rules', keep it clean, and report any damage immediately.
• Mobile Telephone: Keep the phone in working order, charged, and report repairs promptly.
• Safety: Follow company and local procedures to ensure safety, quality, security, and environmental compliance. Wear appropriate attire and carry identification.
• Comply with BS EN ISO9001:2000 and NSI (NACOSS) procedures.
• Perform any reasonable management requests.

This job posting is active and not expired.