Service Delivery Manager

Airswift; Stavanger; On-site; NOK 900,000 - 1,200,000; Full time

Job summary

Airswift is seeking a Service Delivery Manager to support the delivery of high-capacity fiber and network connectivity projects in Stavanger.

You will coordinate with customers, data centres, and contractors to ensure projects run on time and meet requirements, while communicating progress to stakeholders.

This full-time role offers hands-on delivery in a rapidly evolving European digital infrastructure environment.

Qualifications

• Experience in telecommunications, fiber, networking or connectivity environments.
• Experience in Service Delivery, Technical Project Management, Network Delivery, or Implementation roles.
• Strong understanding of fiber and optical network technologies.
• Norwegian language skills preferred.

Responsibilities

• Lead delivery of fiber and network projects from implementation to delivery.
• Coordinate activities between customers, contractors, and data centres.
• Provide regular updates and manage timelines for multiple projects.
• Communicate complex technical concepts to both technical and non-technical audiences.

Skills

Stakeholder management

Project coordination

Customer-facing communication

Telecom & fiber networks

Job description

SERVICE DELIVERY MANAGER – FIBER & NETWORK CONNECTIVITY

Contract Duration: Initial 4 months (with potential extension and long-term opportunities)

Job Status: Full-Time

Start Date: October

Account Manager: Anthony Hughes

Role Overview

We are seeking a Service Delivery Manager to support the implementation and delivery of high-capacity fiber and network connectivity projects.

This is a customer-facing role responsible for managing connectivity projects from implementation through to delivery, ensuring services are delivered on time and customers remain informed throughout the project lifecycle.

Working closely with customers, technical teams, data centres, and external contractors, you will coordinate the successful delivery of fiber, optical, and network services within a hands-on and technically focused environment.

Responsibilities

• Manage the implementation and delivery of customer connectivity projects
• Coordinate the delivery of fiber, optical, and network services, including high-capacity connectivity solutions
• Act as the primary point of contact for customers throughout project delivery
• Manage customer expectations and provide regular project updates and reporting
• Coordinate activities between contractors, technical teams, and data centre personnel
• Support the installation and coordination of equipment within data centre environments
• Monitor project schedules and ensure services are delivered in accordance with agreed timelines
• Identify and resolve issues that may impact project delivery
• Work closely with internal technical specialists to ensure customer requirements are met
• Support multiple concurrent projects within a fast-paced delivery environment

Requirements

• Experience within telecommunications, fiber, networking, optical transport, or connectivity environments
• Previous experience in Service Delivery, Technical Project Management, Network Delivery, or Implementation roles
• Strong understanding of fiber and optical network technologies
• Experience coordinating technical projects involving customers, suppliers, and contractors
• Excellent stakeholder management and customer-facing communication skills
• Ability to communicate technical concepts clearly to both technical and non-technical audiences
• Strong organisational and project coordination skills
• Experience supporting 100G/400G connectivity, optical transmission, carrier networks, fiber infrastructure, or data centres is highly desirable
• Approximately 3–5 years' experience in a similar role, although other levels of experience will be considered
• Norwegian language skills are strongly preferred

The Next Step

This is an excellent opportunity to join a growing organisation operating at the heart of Europe's digital infrastructure, supporting the connectivity networks that enable cloud services, data centres, AI, and digital transformation initiatives. If you have a background in telecommunications, fiber networks, or service delivery and are looking for your next challenge.