Service Coordinator, Marine Automation

Valmet; Lier; On-site; NOK 800,000 - 1,000,000; Full time

Benefits offered by this job

Group insurance coverage

Pension plan

Flexible working arrangements

Job summary

Valmet is seeking a Service Coordinator/Engineer within Marine Automation to support global marine customers and coordinate service jobs. The role involves planning and administrating service activities, managing quotations and orders in the ERP system, and coordinating with the execution team across multiple ships and regions.

Candidates should have an engineering background with PLC/automation programming, experience with ERP/CRM systems, and strong English communication.

Qualifications

• Technical background or experience in customer service or project coordination.
• Experience with ERP systems (Infor LN) and CRM systems.
• Engineering background with PLC and/or automation programming.
• Excellent written and spoken English.
• Willingness to travel to customers and ships.
• Experience working on ships with electrical or data programming is preferred.
• Knowledge of marine ships engine systems is considered an asset.

Responsibilities

• Support and service our Marine customers.
• Planning/coordinating/administrating service jobs globally by using our extensive service network.
• Follow-up on open warranty cases.
• Maintaining and updating the quotation, ensuring traceability and accuracy.
• Managing orders from quotation to invoicing, creating work orders in the ERP system, and coordinating timelines with involved parties.
• Planning and conduct/ execute service on demand, upgrades. Supporting the execution team.
• To be substitute for Service Manager.

Skills

Customer service

Project coordination

Engineering background

PLC/automation programming

English language

Tools

Infor LN

CRM systems

Job description

Support marine customers, coordinate global service jobs, manage orders in ERP, and execute service upgrades and demand-based maintenance.

• Technical background or experience in customer service or project coordination
• Experience with ERP (e.g., Infor LN) and CRM systems
• Engineering background with PLC and/or automation programming
• Excellent written and spoken English
• Willingness to travel to customers and ships
• Group insurance coverage
• Pension plan
• Flexible working arrangements

Are you a service-minded engineer who strive to find custom made solutions to help customers? We have a new opportunity for you!

Valmet is known for its reliable marine automation. We have been intensively present onboard all types of ships where our solutions play an integral role. Our target is to make the vessels greener, more efficient and more profitable, thanks to the use of advanced automation and scrubber solutions. We are now looking for a Service Coordinator/Engineer within Marine Automation.

Your Main Responsibilities

As a Service Coordinator/Engineer your key duties lay within:

• Support and service our Marine customers.
• Planning/coordinating/administrating service jobs globally by using our extensive service network.
• Follow-up on open warranty cases.
• Maintaining and updating the quotation, ensuring traceability and accuracy.
• Managing orders from quotation to invoicing, creating work orders in the ERP system, and coordinating timelines with involved parties.
• Planning and conduct/ execute service on demand, upgrades. Supporting the execution team.
• To be substitute for Service Manager.

What do we expect from you?

We’re seeking a dynamic and detail-oriented professional who thrives in a fast-paced, multi-layered global environment. The ideal candidate will have:

• A technical background or equivalent experience in customer service or project coordination, preferably within the marine automation industry.
• Experience with ERP systems (e.g., Infor LN) and CRM systems.
• Strong organizational and problem-solving skills.
• Excellent communication skills in English (written and spoken).
• An accurate, structured approach to work with the ability to manage multiple projects simultaneously.
• A proactive, can-do attitude and eagerness to learn.

Experience of working on ships with electrical or data programming is preferred.

We also believe that you have an engineering background, with PLC and/or automation programming. Knowledge of marine ships engine systems is considered as an asset.

This position requires some traveling at times to customer, ships or Marine floating devices. You need to be able to have English as a working language, any other additional languages are considered an asset. It is also beneficial if you are experienced in working abroad.

We offer

In addition to benefitting from a stimulating work environment based on continuous improvement and teamwork, our employees have access to a full range of benefits: group insurance coverage, professional development support and a pension plan, to name a few. We also offer flexible working arrangements.

• Customer Relationship Management (CRM) Software
• ERP-systemer
• Oppdragsansvar
• PLS programmering

Valmet is where the best talent from a wide variety of backgrounds comes together.

With 14 000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper, energy and marine industries.

Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.