Sales Advisor 37,5H

Stories; Oslo fylke; Hybrid; NOK 320,000 - 420,000; Full time

Benefits offered by this job

Staff discount

HIP incentive program

Job summary

Stories is seeking a Sales Advisor to greet customers and embody the heart of our brand. You will provide high-level service from conversations to cash desk, fitting rooms, and shop floor, while processing deliveries and merchandising the latest garments.

You’ll create welcoming experiences with warmth, guiding customers through their journey with genuine assistance and proactivity. Previous experience in customer service and familiarity with fabrics is nice to have but not mandatory.

Qualifications

• Customer-focused and enjoys engaging with people.
• Adaptable and responsive to changing priorities and customer requests.
• Proactive and driven to take initiative and get things done with quality.
• Clear communication and active listening to understand others’ perspectives and needs.
• Open to feedback and a desire to grow and develop.
• Passion for our brand and collection, sharing that enthusiasm with customers.
• Willing and able to work varied hours, including evenings and weekends.

Responsibilities

• Greet customers and provide high-level service at every turn.
• Assist at cash desk, fitting rooms, and on the shop floor to enhance the shopping experience.
• Process deliveries, replenish stock, and merchandise latest garments.
• Create welcoming experiences and guide customers through their journey with proactive service.
• Collaborate with the team to deliver moments that matter.

Skills

Customer-focused

Adaptable and flexible

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

Job description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• This is a permanentfull-time position with a contract of 37,5hours a week.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

In addition to this, Norwegian-based colleagues also receive:

• Training, Development, and Dialogues
• Celebrations and Traditions

Inclusion & Diversity

Company Description
Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.