Real-Time Resource Planner: Scheduling & KPI Optimizer

Concentrix; Norway; On-site; NOK 800,000 - 1,000,000; Full time

Job summary

A leading customer service provider in Norway is seeking a dedicated individual to monitor performance metrics, optimize employee schedules, and address operational challenges. The ideal candidate will possess strong analytical and communication skills with the ability to adapt to business needs. Responsibilities include overseeing KPIs, ensuring compliance with service levels, and handling employee productivity. Flexibility in scheduling is required, offering a dynamic work environment.

Qualifications

• Strong communication skills to analyze and address customer needs.
• Flexible and adaptable to changing business processes.
• Problem-solving and conceptual thinking abilities.

Responsibilities

• Monitor real-time performance to meet speed and cost standards.
• Track key performance indicators and optimize scheduling.
• Communicate with employees to address concerns and expectations.
• Analyze scheduling issues and elevate for resolution.

Skills

Verbal and written communication

Problem-solving

Flexibility

Knowledge of scheduling systems

Adaptability to changing environments

Job description

A leading customer service provider in Norway is seeking a dedicated individual to monitor performance metrics, optimize employee schedules, and address operational challenges. The ideal candidate will possess strong analytical and communication skills with the ability to adapt to business needs. Responsibilities include overseeing KPIs, ensuring compliance with service levels, and handling employee productivity. Flexibility in scheduling is required, offering a dynamic work environment.