Partner Support Specialist

AutoStore™; Vindafjord; On-site; NOK 800,000 - 1,000,000; Full time

Job summary

A leading robotics company is seeking a Sales Support professional in Vindafjord, Norway. In this role, you will manage customer inquiries and complaints, ensuring exceptional delivery quality. The ideal candidate possesses a bachelor's degree and has a strong background in customer service or support roles. You will facilitate collaboration across departments and be part of a global sales support team. Benefits include health insurance, a pension plan, and a supportive international environment.

Benefits

Paid exercise hours

Health insurance

Generous pension plan

Qualifications

• Experience in customer service or support roles is essential.
• Ability to understand complex grid and robot setups for partner support.
• Experience in quality assurance to enhance delivery quality.

Responsibilities

• Respond to customer inquiries and complaints about delivery quality.
• Deliver exceptional customer support and engage with partners.
• Collaborate with the QA team to enhance processes.

Skills

Strong communication

Problem-solving

Complaint-resolution skills

Organizational skills

Education

Bachelor’s degree in business, logistics, supply chain management, or customer service

Job description

Overview

We are seeking a proactive and detail-oriented professional to join our global Sales Support team. In this role, you will be the key point of contact for partners, ensuring smooth order‑to‑delivery processes and exceptional customer support. You’ll handle inquiries and complaints, coordinate cross‑functional collaboration, and drive process improvements to maintain delivery quality.

Key Responsibilities

• Respond promptly to customer inquiries and complaints regarding delivery quality through our case management system.
• Deliver exceptional customer support by engaging with partners, addressing questions, and resolving complaints effectively.
• Collaborate with the QA team at the factory to proactively enhance processes and routines, preventing deviations.
• Escalate critical complaints to the relevant internal departments and ensure timely, coordinated resolutions.
• Facilitate communication and collaboration between the cross‑functional departments involved in the S&OP process.
• Be part of our global sales support team of dedicated professionals responsible for managing and coordinating the process from sales order to customer delivery.
• Coordinate in reviewing and maintaining up-to‑date processes and guidelines within the Sales Support department.
• Advise and prepare partners regarding upcoming deliveries.
• Oversee and coordinate the processing of large return requests.

Qualifications and Skills

• Bachelor’s degree in business, logistics, supply chain management, or customer service.
• Experience in customer service or support roles with strong communication, problem‑solving, and complaint‑resolution skills.
• Ability to understand the complexity of grid and robot set, enabling effective partner support.
• Experience in quality assurance to ensure delivery quality, identify problems, and implement process improvements.
• Strong communication, interpersonal, and organizational skills.
• Excellent problem‑solving ability, attention to detail, and multitasking capability.
• Capacity to work well under pressure in a fast‑paced environment, both independently and as part of a team.

We Offer

• A collaborative and inclusive culture valuing diverse perspectives.
• Work‑life balance with paid exercise hours, health insurance, and a generous pension plan.
• A creative and safe workplace within Norway’s first unicorn listed on the Oslo Stock Exchange.
• An international and supportive environment within a Norwegian multinational that values collaboration and innovation.

Location

Headquarters in Vindafjord (Nedre Vats) or Stavanger.

Application Deadline

18 December 2025. Applications are reviewed continuously, so we encourage you to apply early.

All inquiries are treated confidentially.