NOC Surveillance Engineer – 24/7 Public Safety Network

Motorola Solutions Inc

Oslo fylke

On-site

NOK 650,000 - 800,000

Full time

7 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Referral payment plan

Job summary

Motorola Solutions Norway AS is seeking a Surveillance Engineer for the Network Operations Centre, monitoring the Norwegian Public Safety Network 24/7. The engineer will interpret alarms, prioritize incidents, and provide first-line support within an ITIL framework.

Candidates should have NOC or help desk experience, a background in IT/Telecommunication, and fluency in English and Norwegian. This on-site role includes collaboration with field technicians and adherence to SLAs.

Qualifications

NOC or support/help desk experience is required.
Ability to speak and write English and Norwegian.
IT/Telecommunication background or related education is preferred.

Responsibilities

Monitor Nodnett transmission, base station, control room and core network elements.
Identify and interpret alarms and assess alarm impact.
Prioritise alarms and incidents and act accordingly.
Provide first line investigation support on customer faults.
Operate within an ITIL framework and adhere to SLAs.
Escalate faults to second line with detailed information.
Maintain relationships with customers and support field technicians.
Understand escalation and emergency procedures and when to invoke them.
Log ticket information clearly and update it regularly.